This business is Established — a decent presence with 2,624 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
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Here visiting for the Big ten championships I liked the style of the building it reminded me of hotels I stayed in when I was younger. The highlight of my stay was the hospitality of the entire staff specifically a kitchen worker named Rhoda. Every morning when my family and I came to breakfast I felt like I was sitting down to eat at my mom's house. It was very familial and heartwarming, being the oldest daughter who misses those moments so dear. Breakfast was decent and better than most. Room was large. The things I didn't care so much for; Only two elevators were working and they are exceptionally slow. The pool was nice but we noticed a drain pipe attached to the room above was leaking shower water into the pool which I brought up to front desk and they said they would have maintenance look at it but to me that is unsanitary. The bathroom is incredibly small and poorly ventilated, tubs and sinks drain very slow. I noticed a lot of cover up spray on the mold rather than repairs. The fold-out couch didn't fold back up and my husband gashed his leg open trying to get it to fold back in. Given the events that will held here I assume the prices were marked up accordingly but given the condition of the amenities I felt like the price point was too high. I feel like this property has a lot of potential as I build Hilton hotels and this one is unique but proper upkeep needs to be addressed and maintained. My stay here was okay but the hospitality is really the only reason I gave it a four-star because the staff was absolutely wonderful.
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Front desk staff was kind and helpful. Room layout was great for families but unfortunately not comfortable. The air was stagnant and too warm but unavoidable according to a note that is posted next to the thermostat. The pool would have been nice had the crowd not been allowed to act dangerously. Actual fist fighting among teenagers was happening in the pool while small children were present. I had to pull my own kids away from others and leave. Security was present and notified but at that point it had become a miserable experience already. Very disappointing since we booked this hotel specifically for the pool. The room was fine but not clean. Stained towels in the bathrooms and a clear water leak from the exterior door. The elevators were scarily slow. We genuinely thought we were stuck on it but alas the doors always eventually opened after some time. I have stayed at many Hilton locations and have never been so disappointed.
This is a Hilton hotel, but you wouldn’t really know it unless you saw the sign outside. It doesn’t reflect the level of hospitality and quality the brand used to be known for. Rooms: The rooms feel very dated. Furniture looks worn, the carpet was torn in places, and parts of the desk were coming off. In our room, an electrical cover was hanging on by just a few nails, which didn’t feel safe. The bathroom is also quite outdated. Overall, everything gives an “old” and tired impression. Noise & elevators: The elevators are extremely slow, which became frustrating during peak times. The hallways are also very loud — sound travels easily, and evenings in particular were noisy. Breakfast: Breakfast was okay, but nothing memorable. Overall: I expected more from a Hilton property and left feeling disappointed. The hotel could really benefit from updates and closer attention to maintenance and guest experience.
I wanted to like this hotel. It’s in a good location and the rooms are large. The breakfast is the highlight of the stay, very nice. The problems are the hvac system doesn’t work. There are loud fans and dehumidifier’s placed throughout the building and if you want to cool down your room they tell you to open a window. In addition, the elevators are ridiculously slow. We opted to use the stairs.
I stayed for 2 weeks for business. I had to ask multiple times for my room to be refreshed as the cleaning service never showed up. I have several pictures of different bugs that were in my room. There were plumbing issue throughout my stay including a day without water at all. One event I had a maintenance tech just access my room without knocking. He said he was wanted to find the source of the water issues. This was 11:00 PM. I was in no position to have visitors and explained to him that he should have knocked. He said he needed to see the bathroom. I dined downstairs a couple of times and it took forever to get service. The last time I went to eat down there I had business partners with me and we couldn't get the service to take our order so we ended up just leaving. I then decided that I would use room service so I didn't have to wait downstairs. The last 2 days I decided to use the service, I texted the room service number without response. I didn't receive meals either of those 2 times. I also tried to use the snacks that were available from 5-6:30. Two of the four times I went, a handful of unsupervised kids were soaking wet from the pool and grabbing food with there bare hands. This was a terrible visit and definitely a rememberable one. Due to this experience, was forced to remove this hotel from our local hotels list for employees and clients. The is not the experience that I expected from a Hilton hotel. I would however expect this level of service from a lesser hotel or motel. I expressed my concerns several times with no action. The only thing I was told was thanks for letting us know. I just get the same poor, no action response from quest services.