This business is Established — a decent presence with 3,408 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 3,408 reviews. A 4.2★ average reflects broad customer experience.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Awesome place. We stayed on the 10th floor facing Union station had a balcony and it was a great room. Room was spacious and bed was awesome. I wish I could buy this type of mattress for home. The pillows were even awesome. The bar is a great place to chill and relax. Lots of good cocktails. Not bad to get to and is just off the hustle and bustle enough to feel relaxed. I would highly recommend this hotel.
Year after year, we stay at the Omni for Jamfest weekend, but unfortunately the customer service we’ve received from Regina has continued to decline. Each visit, she becomes more combative and argumentative with hotel guests. It also feels like service is inconsistent—some patrons are treated well, while others receive noticeably poor service. This trip, we ordered sliders and fries. The sliders came out cold, and the fries were overly salty and also cold. We informed our server, who was very kind and professional. However, once Regina was made aware, she immediately became defensive and wanted to argue about how the sliders were entered into the system instead of focusing on resolving the issue. This isn’t a one-time experience. Last year she was rude, and the year before (prior to the remodel) her attitude was also unprofessional. While everything else—from check-in to the room—was perfectly fine, Regina’s behavior is the reason for this negative review. Going forward, this will not be our hotel of choice for Jamfest weekend, and I will be letting our cheer family and friends know to book elsewhere if they want better service.
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Staff was extremely exceptional and very attentive but valet parking was not so great. When we pulled in, said they would not valet park and eventually told us to pull to the side, but eventually said they would valet park. Not friendly and always pressure washing the driveway which did not seem that dirty. I walked out of the motel to look around, and once again they were pressure washing almost look like they were washing cars.
I can't say enough positive things about Omni Hotel. It is a beautiful historical hotel, the staff are amazing and go above and beyond for their guests. The food in both the restaurant and Cafe is excellent. The atmosphere is so uplifting and you feel special.
I stayed at the Omni Severin hotel for my 40th birthday weekend and was treated like a queen. I signed up for the rewards program and was greeted with a glass of wine. The black lady at the front desk was so hospital and polite. (I apologize I cant remember her name.) She made me feel like I've known her all my life! I even got a special gift in my room once I returned from dinner! Thank you all for contributing to my special night! I will only stay here when I'm in town.