REVERB Downtown Atlanta

I stayed at Reverb by Hard Rock Atlanta for one night on the 27th and had such a great experience. They hooked me up with a room that had a view of the Mercedes-Benz Stadium, which was chef’s kiss—so nice and such a vibe. The whole hotel feels very hip, modern, and energetic without being overwhelming. I also loved the Alexa in the room—such a cool, thoughtful touch that made the stay feel extra elevated. On top of that, every single person I interacted with, from check-in to the bar staff, was AMAZING. Everyone was genuinely kind, sweet, and welcoming, which really made the stay memorable. I’d absolutely stay here again. Alton was the best getting me all checked in! He’ll take great care of you

Very disappointed in my stay at this hotel. Valet experience We came here for a cheer competition. We arrived late (around 11pm) we chose valet because self park and valet was $8 per day difference, so why not have the valet service. Well we quickly found out the next morning that there is no option to request your vehicle aside from going to the valet desk and presenting your ticket. Depending on the amount of traffic coming in you can count on waiting for the valet service to take care of self-parking customers and taking payments prior to getting your vehicle. So we pay a premium to wait longer for them to get your vehicle. Room experience After getting into our room and settled in, the room was quite cold. Around 60°, we called downstairs to request a couple pillows and blankets. We was told that we needed to go downstairs and get them. I went downstairs, spoke to someone and they put the request in their tablet and informed us that they would bring to our room. They never brought us anything. We ended up purchasing our own pillows and throw blankets. The room had stains all over the carpet, and on the sofa. Was not very clean. None of the bedside lights (in the headboard) worked, some outlets also didn’t work. The water pressure in the shower was at best a trickle. The first two evenings we didn’t have the room turned over by staff, but The last morning of our stay we made sure to turn off the privacy option, do not disturb door hanger so our room would be cleaned. When we got back to the room that evening it had not been cleaned. Departure The morning we are leaving the hotel, I go downstairs to retrieve a bell cart, I was directed to the valet area outside and there is no carts. I walked back and asked where I can find some. I got a shoulder shrug and was left to figure it out I guess. My experience overall was consistent of a motel 6 stay with the price tag of a high end hotel. I would not recommend this hotel unless you like to overpay and do everything yourself.