Alan Perry, MD

Fumbled my prior authorization—TWICE—then refused to appeal their own mistakes. I initially had a positive experience here, but after trying to get a prescription, I can’t recommend them. Dr. Perry prescribed a medication and then his staff botched the prior authorization twice—first by incorrectly claiming I’d already been on it (leading insurance to deny it), and then by responding to a request for further documentation with zero documentation. After two denials, my insurance begins an appeals process. Dr. Perry said my insurance wouldn’t cover the medication, and yet I confirmed with my insurance multiple times that it could be covered with the correct paperwork. Did they just not want to bother going through the process? Then Dr. Perry declined to appeal despite the office’s incompetence being the reason why I needed to in the first place. This also sets me up for failure because now another provider cannot prescribe me the medication without an immediate denial. Now I will be scrutinized for trying to get medication that was denied twice due to shoddy paperwork. Advocating for my health should not have been this hard nor should a patient be dismissed for requesting the treatment prescribed. If you need a provider who is invested in their patient’s care, look elsewhere.