RS Andrews

I would give this company ZERO stars if I could. This was one of the worst experiences I've ever had with an HVAC company. The technician came into my home, tracked dirt and mud onto my carpeted stairs, and never offered to clean it up or apologize. The diagnosis was completely wrong. I was told I needed a $585 evaporator coil cleaning, a $375 capacitor replacement, an expensive maintenance plan, and that I might even have a refrigerant leak requiring the indoor evaporator coil attached to my furnace to be replaced. They made it sound like my HVAC system was on the verge of catastrophic failure. The total estimate was approximately $1,300, and that didn't even include the possible evaporator coil replacement, which could have added another $1,500–$3,000 or more. The real problem? A disconnected trunk duct in the attic. One of the main trunk ducts had come loose, so the upstairs wasn't getting any airflow. Once the duct was reattached, the cooling problem was solved. A repair that took only minutes fixed what this company completely failed to diagnose. After they left, I purchased an OEM Lennox-compatible capacitor on Amazon for $8.50 and commercial evaporator coil cleaner for about $28. Cleaning the coil took roughly 30 minutes with a garden hose, and replacing the capacitor took less than a minute. I understand HVAC companies have overhead, labor, insurance, and warranties, but after seeing the actual cost of the materials and how simple those jobs were, I found the quoted prices of $585 for a coil cleaning and $375 for a capacitor replacement to be extremely difficult to justify—especially when they completely missed the real problem. When I contacted one of the owners, I expected accountability. Instead, I got a condescending attitude and someone who refused to acknowledge that their technician had failed to diagnose the actual issue. They refused to offer any refund, leaving me no choice but to dispute the charges with my bank. Between the inaccurate diagnosis, the attempt to sell me approximately $1,300 in repairs that didn't address the actual problem, the excessive pricing, the refusal to take responsibility, and the mud tracked through my home, I cannot recommend this company to anyone. I strongly suggest getting a second opinion before authorizing any expensive repairs from this company.