This business is Established — a decent presence with 3,623 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
3,623 reviews at 4.0★. Check recent reviews to assess current quality.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I stayed at the Clarendon Hotel and Spa for a month, and it truly felt like a home away from home. The healthy breakfast was always fresh and delicious, and the swimming pool was amazing—perfect for relaxing after a long day. Housekeeping did an excellent job keeping everything spotless, and the front desk team was always friendly, professional, and ready to help. Parking was convenient, and from the moment I arrived, I received a warm welcome. What stood out the most was the outstanding hospitality and the way the entire staff treated every guest with genuine care and respect. Their kindness and attention to detail made my long stay comfortable and enjoyable. I highly recommend the Clarendon Hotel and Spa to anyone visiting Phoenix and would gladly stay here again.
Candice and Brent started our check-in process seamlessly and had us moving into our preferred habits very quickly. Candice was able to navigate me to nearby food, to which we opted to eat in at the Pied-Piper. The food was fresh, fast, and hot. The drinks were cold and refreshing. The service in the restaurant was phenomenal, our bartender was lovely and punctual, making recommendations and offering suggestions. Candice provided me with additional assistance in locating the gym, which was minimal but with the basics, very clean and stocked with plenty of water, and sweat towels (also very clean). Afterwards, my quisical self needed more assistance, and again, Candice was happy to help. Her suggestions, knowledge, and cheerfulness was refreshing being away from home. Later in the evening, Aubrey was helpful in providing us with water and safety tips for the downtown Phoenix nightlife. In the morning, the complimentary breakfast was delicious, fresh, and made to order as well. The coffee was hot and our sever was delightful. Our fourth floor attendant was keeping everything fresh and clean, and was very cheerful and helpful. To end our short stay, we were greeted by Maggie at the front desk, who was ready to offer help and assistance during our check-out. Overall our stay was comfortable, quiet, clean, and enjoyable. The reason I did not give 5 stars is the toilet-paper. Very painful and I would say, inconsiderate considering the other great things this hotel and staff offer, I suggest bringing your own roll or getting some from the dollar store down the street. Excellent service, great food, wonderful location, comforting pool and spa, and amazing staff who bring the best atmosphere and cleanliness. Please, Best Western, support this location in being top-notch with the slight increase of investment of quality toilet paper, the violation of my bum is the most unforgettable experience of this stay.
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
I always read reviews before booking, just to get an idea of what to expect, although I still use my own judgment since experiences can be subjective. I was extremely pleased with my stay. I’ve been on a road trip through multiple states, and so far this hotel has been the best value for my money by far. The pool area alone, with the couches and overall atmosphere, was worth it. My room was super clean, comfortable, and up to date; nothing like some of the negative reviews I had read beforehand. Of course, I understand not every room may be in the exact same condition, but mine was definitely not subpar. The staff was amazing throughout my stay. There were no vending machines, but I was offered bottled water instead, which was perfectly fine. There was also plenty of parking available. The restaurant seemed fairly new, as the staff didn’t appear fully familiar with the menu yet, but that was a minor detail overall. I’ve paid much more for far less elsewhere. Super satisfied with my stay.
So I booked a 2 bedroom suite for 2 nights here. In addition got a cabana and a few additional day passes off of resort pass. The pool area is nice and the cabana was cool. The staff were nice and helpful. The issues I had were (a) room not ready at check in and I was asked what time I wanted to check in via their app. I arrived 10mins after my selected time and was told it would be another 10-15 minutes. (b) rooms are old and in addition were not stocked with enough towels for the number of guests on the reservation. TV required an additional remote which is stored at the front desk so we couldn’t stream on all available apps as the front desk would have had to continuously come up to the room to update the settings (c) no shower gel or shampoo stocked in the dispensers in the shower. When I requested more shower gel a paper cup was left on the side of the tub with shower gel in it and labeled as such. For this establishment to be labeled & advertised as a resort & spa it is a bit strange to me the rooms were not up to standard. Staff did what they could and again were very nice but the overall stay and accommodations are sub par. I won’t be back
I am very pleased with this place ! The gym had what I needed to get my work out in. The pool area was so great !! Loved the pool and hot tub The Colours and cabanas made it look so much nicer. It was nice and quiet. The staff were all so great and friendly! The only thing that needs to be updated is the sinks in the bathroom for better water flow Other than that I would highly recommend this place and can’t wait to go back