This business is Trusted — customers consistently rate it 4.6★ across 1,712 reviews, indicating reliable, quality service.
Strong long-term review history with 1,712 reviews and a 4.6★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We were initially hesitant to stay here with our kids because we weren't sure how family-friendly the resort would be, but it far exceeded our expectations. From the moment we checked in, the staff was warm, welcoming, and incredibly accommodating to our family. The front desk had a fun scavenger hunt for the kids, and the restaurant offered coloring activities during our meals, making them feel included and entertained. It was so refreshing to stay at a resort that our children loved just as much as my husband and I did. Thank you for your outstanding hospitality and for creating such a memorable experience for our family. We can't wait to come back!
Yesterday was my first time visiting the spa at The Ritz Carlton Charlotte, and it was amazing! Thank you to Lorie, Myea, the manager Keisha and my aesthetician EJ! Their kindness & professionalism really stood out! I was able to truly unwind and relax from a stressful week. The 17 head shower was SO refreshing & the views of the city were breathtaking. The service that I received was a custom facial, EJ was very knowledgeable and intentional about what products she used during my service. She even went as far as to place my flip flops in the warmer during my service so they would be nice and toasty for my feet.
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We (a group of 4) had the most terrible breakfast experience ever! We ordered breakfast at 10:20, simple — 4 avocado toasts with boiled eggs! 30 minutes went by — nothing! 1 hour went by — nothing! After getting really frustrated our hard boiled eggs arrived, it was 1 hour 15 minutes AFTER MAKING THE ORDER! Yes, eggs arrived alone, just on the plate, no toast. After asking for a general manager, who looked like he absolutely doesn’t care, our toasts finally came out — it was 1 hour 30 minutes after making the order. One of the toasts that we requested with no cheese, came with cheese! They took it to remake it and… we are waiting again. No communication about kitchen problems in advance! Nothing! Just after 30min wait we heard “it’s coming…it’s coming…” every 10 minutes. UPDATE: the next day general manager did everything to make it right. We had breakfast delivered to the room in 20 minutes by him personally, all taken care of. We really appreciate the effort, thank you!
The original entrance to the hotel is undergoing renovation. The hotel entrance is now on the other side of the building. You have to go down several stairs to get to the elevator and if you have luggage, good luck. There were several valet gentlemen out front but, none seemed interested in helping me. The front desk staff was not as welcoming as with other hotels under the Marriott brand. The room was beautiful and spotless. Turn down service and chocolates was a nice touch. 24 hour room service is a hit! And it was pretty good food. I was not disappointed in my spa experience at all. All staff were friendly and welcoming. The massage was heavenly and the room/table were just the right temperature. Next time I plan on taking advantage of all of the other amenities.
Stayed here Saturday 4/4 for a concert and were amazed at the service and hotel. I have lifetime status with Marriott but its honestly been a while since I've really felt like a valued customer. We got a really nice room upgrade, complimentary wine and charcuterie in room. Hotel renovations -everything looked great and new. Beautiful stay and very convenient to everything downtown.