This business is Established — a decent presence with 1,273 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
1,273 reviews at 4.0★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
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Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I called the hotel regarding a one-night stay for a football game that I booked through Expedia. Unfortunately, I accidentally selected the wrong date, and when I realized the mistake, the correct date was already sold out and Expedia did not allow me to rebook. I contacted the hotel to see if there were any options or flexibility, but my experience with the front desk was very disappointing. Arlene repeatedly cut me off before I could fully explain my situation and immediately told me to “contact Expedia,” stating that it wasn’t her fault. I remained calm and simply wanted to understand what my options were, especially since I would have been willing to rebook for a future trip to Pittsburgh. However, Arlene seemed uninterested in helping and appeared to just want to end the call. Overall, the lack of courtesy and customer service was very frustrating. EDIT TO ADD: After I contacted the hotel and spoke with Arlene, she told me that all refunds must be handled through Expedia. I then contacted Expedia, who reached out to the hotel to confirm whether a refund could be issued. Expedia informed me that Arlene declined to approve the refund. I realized I had booked the wrong date within 45 minutes of making the reservation — this was not a situation where I waited days to cancel. Because the hotel had the ability to approve the refund and chose not to, it is inaccurate to say you had “limited control.” This feels less like a policy issue and more like a decision to keep the money, and because of that, I do not feel comfortable giving this hotel another chance. **To the owner, please note I have a different last name under the reservation. I am a legit customer. I see that you are responding to reviews which I appreciate**
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AVOID this hotel at all costs. Yes, it’s a nice location, and yes it’s not terribly expensive. But never have I had to deal with not only a dangerous room, but an incompetent front desk manager. My child hurt her foot on a nail that someone was so foolish to think was acceptable to leave exposed like this. When I voiced my concern and showed these photos, not only did they lie to me, stating that someone would call or email me, but then further downplayed the issue and injury. Shawn the front desk manager, whom I had to call the next day as he never reached out to me, apparently thinks refunded parking and a measly amount of Bonvoy points will settle this. This is complete negligence, and not to mention involving a young child. And when I spoke out about the fact that the bathroom floor was soaked with water upon arrival, he had the nerve to ask me if I called maintenance, rather than jus apologizing and taking blame. I expect a half decent hotel room, not one soaking wet and with shoddy repairs to a fraying carpet. No I didn’t call maintenance upon arrival because my hands were full of bags and a toddler that needed to go to the bathroom, so I threw a towel down and dealt with it. My primary concern was the nail, but evidently I’m not an important enough patron or guest for them to rightfully compensate me for my troubles and for the time I spent consoling my child as they cried over their foot getting hurt, and who was then afraid to walk around the room. I hope they are aware that this will escalate further. I was told I’d be receiving a call from the general manager tomorrow. We’ll see about that.
In Pittsburgh for funeral so really just needed a comfortable place for the family to recharge. Rooms are extremely dated, not well maintained or cleaned. Mattresses all in need of replacement. Certainly not what I’ve come to expect from a Marriott property.
Staying here long term currently. My partner said he had noticed that he didn’t believe the sheets had been changed from November-January. To test this theory, the last time we left to go back home for the week, I took all of the sheets off of the bed and placed them on the opposite side of the room as a sign to please change my sheets. I knew they at least hadn’t been changed in a couple a weeks because room service hadn’t been in the room while we were here. My key sign to tell if they were changed was i had spilled coffee on the side of the sheets. Upon coming back, I thought the sheets had been changed. I was wrong, when I listed the sheet I realized the sheets and mattress protector had a coffee stain on them on the opposite side of the bed. They just took the dirty sheets off of the floor and flipped them like I wouldn’t notice. Upon request at the front desk for clean sheets to change myself, they said “you’ve been here for a long time so we trust you we’ll run them up when we can. Usually we make people wait an extra day.” For clean sheets that I am willing to change myself. Would not stay here, personally that is disgusting to me. Who knows if they had been changed prior to our original check in date. Ick!!
The 2-bedroom suite we were is in need of significant repair (walls, lighting, faucets). 40-50% of the TV channels on the old TV didn't work until the morning we left, and then none of them worked. The pool was out of commission and appeared to have been for some time. The gym had weights, but no bench. Customer service folks were nice, but the gated parking lot and our floor, reeked of burnt marijuana.