This business is Trusted — customers consistently rate it 4.9★ across 1,165 reviews, indicating reliable, quality service.
Strong long-term review history with 1,165 reviews and a 4.9★ average signals reliable, consistent service.
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Service Tech was great (Jacoby C). He immediately took in the vibe of our home and played along accordingly. Really nice guy - friendly but also got to work. Done fast. Friendly. Not the cheapest but when you make a call at 9:00 and he shows up at 11:00 and done by 11:30 - hey- you get what you pay for. In this case - pay and get good ,friendly,knowledgable service.
Terrance is one of the very few people I trust when it comes to having our HVAC serviced. Not only that, he's truly one of the nicest guys you'll ever meet. I can't tell you the number of HVAC companies we've had over the years, and Empire is the most reliable. It's mainly because Terrace is the best of the best, and also because the company stands by their work.
I came home one day to find the outdoor a/c unit making a loud buzzing sound and the fan wasn't turning. Inside our home, it was 89 degrees. I called Empire Heating and Air Conditioning, and got an appointment for the next day. Not only was Jacoby able to fix our a/c unit that day, but he also showed us that the outlet to the unit wasn't up to code (and was a fire hazard). We were able to get that repair as well in only a matter of days, and with professional and friendly service. Will definitely be giving this team a call for any future heating and cooling needs!
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We have had 2 of their units for barely 4 years...enough to be out of warranty. However we have extended our warranties through them for each year needed. Now, one of our units have TOTALLY kaput. The compressor and compressor board have both gone out, within a month of being serviced by them. They have not only rescheduled with us about maintenance, but now during one of the hottest times of the year they are rescheduling the installation of a new unit. This is all being done due to other emergencies. I asked when we were going to be an important client with an emergency. No response. I am on the verge of contacting my lawyer and having a full refund on these units! UPDATE: They showed up late the next day ( after the original post) and Terrance replaced our unit. He worked late to ensure it was up and running correctly. I felt really sorry for him having to work alone in over 100° heat to install a unit. He is a great guy! They are lucky to have him. They could have a least sent 2 techs out for a job that big. That is just another way Empire is starting to not care about its seasoned employees and customers. I will definitely be on guard. A BARELY 4 year old unit should not have cost us $2000+ for LABOR ONLY COST. WHEN SENDING ONLY ONE TECH.
Alex and joe are great ac guys, i know very little about it but every time i work with them they are experts and very careful and do the job to the best of their abilities! would recommend