This business is Trusted — customers consistently rate it 4.8★ across 1,916 reviews, indicating reliable, quality service.
Strong long-term review history with 1,916 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Five Star Home Services did an outstanding job installing our new heat pump and humidifier. The installation was extremely clean, professional, and clearly done with great attention to detail. Dakota and his colleague were excellent—courteous, knowledgeable, and very thorough throughout the entire process. It was incredibly cold outside on install day, yet they remained professional, focused, and never rushed the work. That level of care really stood out and is something I truly appreciate. I went through Lowe’s for this install and, to be honest, I was initially skeptical since I’ve used several HVAC companies in the past. I can confidently say I have no regrets at all. The entire process—from start to finish—was smooth, well-communicated, and exceeded my expectations. I’m very pleased with the results and would highly recommend Five Star Home Services to anyone looking for quality HVAC work done right.
BEWARE! SEE THE ATTTACHED PHOTOS OF THEM WRECKING MY FURNACE! I had them move my functioning air conditioner approximately five feet. After they did it did not work. They sent the same tech back to troubleshoot the issue. Thank goodness I followed him around and recorded what he did. First, he blamed my Nest thermostat. He then ran some tests, spent 40 minutes on the phone with his supervisor, shorted out my control board, then blamed the wiring. He quoted me $200 for a "wire pull." I knew he was clueless (I heard him say on the phone "I don't understand " and "you lost me") so I called a different company for a second opinion. They fixed the wiring and confirmed the shorted out board. I had them put in the replacement board as Five Star refused to come back citing "liability." The tech also detached part of my ductwork and left it on the ground in my crawlspace. If you hire them, record everything they do! Overpriced and they do not have well trained techs.
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Dakota and his partner did an incredible job installing a 60K BTU gas furnace and 2.5 ton outdoor a/c unit. They installed this as if he were putting it in his own home. They removed a very heavy concrete pad that the old a/c sat on outside and added a new one that fit the unit (square). They took the concrete pad and loaded it into their truck, which completely impressed me. Both worked non-stop (7.5 Hours) and never took a break. Both were friendly and made sure every accommodation was made during the install. The installers requested additional parts for the hood, which were delivered but not exactly as requested. He assured me they would correct this, but everything was running after they left. Now, I will monitor the operation of the system in the coming weeks and months and give continuous additional feedback as necessary.
What an awesome job and attention to detail. Arrived around 9am and left at 2pm... that's including a lunch break.. kept me informed on things needed and cleaned up before leaving. The team was great and professional. Love my new tankless water heater.
Kenneth Coburn was my tech and this was his second trip out and just like the 1st it was 5 star service, Kenneth is very knowledgeable about his job. Polite, great customer service, show me the issue and explained how he was going to fix my problem. I highly recommend 5 star home service and Kenneth