This business is Trusted — customers consistently rate it 4.4★ across 1,108 reviews, indicating reliable, quality service.
Well-established with 1,108 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had our room block here for our wedding this past weekend and we also got the king loft suite for the weekend. Everything was fantastic! They were accommodating to all of our guests and bridal party and allowed for early check in/late check out. We also used various places in the hotel to take photos with our photographer. They made sure to Clean our room while we were gone for the wedding so that we had a fresh room when we came back for the night. We went to the speakeasy after the wedding and it was so much fun! Thank you so much!
We went as a family for a wedding and had great rooms. All looked like they were recently renovated or just well maintained and modern. A couple hiccups, but front desk staff was great in resolving. Morning cafe is not included and seemed understaffed
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I spent nearly $800 for this 3 day stay because of the amenities. So far this has been an extreme disappointment and I’m highly unsatisfied. First off there was a disgusting brown stain on the base of the toilet. Second, attempted to get breakfast and was told they don’t have majority of the items on their menu. Basically they only have tomatoes as they claim their food hasn’t been delivered. They don’t have coffee they said we are to drink the coffee in our rooms. They have a theater but you have to rent it out! I have never in all my years of traveling experience this level of inconvience from this chain I’m greatly disappointed and will be complaining. Everything you expect a hotel to have they don’t but will tell you to how far you have to drive get it!! I have to spend 2 more days in this scam of a hotel and I’m furious. Shame on courtyard!
Do NOT stay in this hotel. I’m in town on business. My company pre-paid for my room. When I arrived I had been given an accessible room. That is NOT what I paid for. They didn’t offer any compensation to me for not getting what I paid for. Just a shoulder shrug because I checked in after 3 p.m. and they openly admitted most rooms weren’t even ready at 3 p.m. So far everything about Akron is terrible. I will NEVER come back here.
I booked and prepaid a room in advance for one of my employees. Six days prior to arrival, I called to confirm the reservation and made it clear that I was the payer and the guest would be someone else. Everything was confirmed without issue. On Sunday night, my employee contacted me because there was a problem at check-in. When I spoke with the front desk, I was told the credit card on file had declined. I explained that it may have been an outdated card and offered to provide updated payment information immediately. However, I was then told the cardholder had to be physically present, which was not feasible, as this was a corporate card that the employee does not have access to and I was not in the area. To make matters worse, I was informed they could no longer honor the prepaid rate and that the cost would now be significantly higher. This raised an obvious question, if this was a prepaid reservation, why was the card not processed at the time of booking or at least flagged earlier? I was never notified of any issue in the days leading up to the stay, despite confirming the reservation in advance. The explanation provided was vague and unhelpful and was offered no solution other than card needed to be physically present, which was not feasible. Due to the lack of resolution and support, I had to direct my employee to accommodations elsewhere late on a Sunday night. Leaving a guest in that situation, with no viable solution, reflects very poorly on the level of customer service. As someone who frequently books hotel stays for employees, this experience ensures I will not be using this location again.