National Heating and Air Conditioning

Generally responsive and when we had some early system issues on a new installation, Nick provided extended warranties. The billing, scheduling, and invoicing system are just not 21st century. Scheduling reminders only indicate which day the service will be provided. If you make the appointment well in advance, zero info in the reminders regarding time of the service. Our other service providers practically stalk you to keep you informed on service tech arrival times. If you do not mark the time down when you book, and forget the time, you have to call them to find out. We've opted for their annual contract for service at $240/yr. Started 8/23/2020. As they generally invoice us before expiration dates, we've always paid a little early. What we did not know is that their software resets the contract date to the date of payment. So this year, received an email that indicated the contract had expired fully 2 months before the original contract initiation date of 8/23. So, you pay early, they progressively shorten your coverage. Think we've got this sorted for our account but find this a little unfair to other clients who pay early. Overall satisfied with the technical support and responsiveness of the team, their customer billing and scheduling systems need work.

Our Technician (Austin) both very professional and personable this morning. He not only quickly diagnosed and fixed our problem; he was able to explain very logically a nuance about our heat pump/air conditioner system that we previously did not quite understand. We also needed to schedule the appointment into a narrow time slot and the Customer Service Rep. made it happen.