This business is Established — a decent presence with 570 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
570 reviews at 4.0★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
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Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Normally, never have an issue with courtyard hotels. But, this was my worst stay ever in 40+ years of business and personal travels in any hotel. Where to even start... 1) Not being acknowledged as a silver member ( 1stay away from Gold). Not that this really matters, but acknowledging a loyal customer is your policy. 2) Overall the hotel is in need of some remolding and repairs.. Bathroom tile not in great repair, Toilet was clogged easily. Old towels. Charging station by beds not working. Bath wash empty in shower. Low water pressure. 3) Biggest issues were lack of service..called guest services, no answer after multiple attempts. Called operator and the hotel phone #..no answer, after multiple attempts. Went down to the office. No one to be found anywhere, sign was on desk, they were doing computer training. I waited 10-15 minutes...no one came..this was extremely frustrating..also was also not told about daily room clean up policy. You have to ask for a cleaning daily. Spending $750.00 for a long weekend..I expect better service than I received. This experience is making doubt using this brand again. I am seeing how long it takes to get a proper response to keep my business loyalty? A family member was also on the trip,,was compensated with a full refund... similar experience.
Friendly service by the Front Desk staff, as well as the in-lobby Cafe Bar. Nice rooms with comfortable beds and a pleasant shower with good hot water supply and strong water pressure. The hotel is quiet to enjoy your time. We will come to this hotel again the next time we visit our family.
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To start, I spend at least 100 nights per year in hotels, almost exclusively with marriott. This place is horrible. Staff isn't rude, they just seem like they are unaware they work there. Housekeeping is on par with a red roof Inn. Sometimes they come. But when they do it may only be to adjust the thermostat and change your hand towels while leaving everything else untouched. Random people hang out in the lobby and eat dinner they have brought from elsewhere. Also, I was worried about oversleeping, but luckily the fire alarm right outside the door was dying and beeped every 45 seconds. Told the front desk about this surprise feature and she laughed and said "that sounds annoying ", lol. To be fair, she wasn't wrong. If you are expecting a normal, enjoyable marriott experience...don't. Next time im here I will certainly give up earning the points and stay at another hotel. Or possibly just sleep in my car.
Room was not cleaned- trash cans and table in the middle of the floor. Long black hairs on pillow. No towels or toilet paper. Huge crumbs on the floor. Same d we couldn’t switch rooms because they were booked. I’ve never had a hotel check me in, as a paying guest, into a room that hadn’t been cleaned before. It’s absolutely absurd. I’ve never paid over $200 a night for a room and had to clean it myself as soon as I walk in. Sad part is, it’s actually a nice hotel and has so much potential. I can’t imagine anyone returning as a guest after such an experience.
We had a long day of traveling, we had brought our Australian Shepard with and we booked a room here and had the best experience I’ve ever had with a hotel. The room was very clean, everything we needed. But the people we interacted with, that’s why I’m leaving this review. We met Christy and Terry, they went above and beyond for our experience. Terry was so helpful, he helped us a few times, and Christy has such a great energy. They both adored my dog, which made him feel like a superstar. I can not thank them enough for how great they made our experience, will definitely be coming back here.