This business is Trusted — customers consistently rate it 4.5★ across 722 reviews, indicating reliable, quality service.
Strong long-term review history with 722 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Living My Luxury Era at Fairmont Century Plaza We stayed at the Fairmont Century Plaza for my birthday getaway, and this hotel is truly boujee in the best way. The stunning curved architecture and sleek exterior already make the building a masterpiece, but the experience only gets better once you step inside. From the moment we arrived, the valet and bell team were incredibly accommodating and helpful. The lobby is absolutely stunning: elegant, cozy, and thoughtfully designed with high ceilings, stylish décor, and luxury touches everywhere you look. Check-in was smooth, and even the hallways felt upscale with soft lighting, plush carpets, and beautiful modern artwork. Our room had two queen beds, a balcony, and a gorgeous city view. Everything in the room felt chic, clean, and sophisticated. The highlight was definitely the marble bathroom with its glass shower—it truly felt like a private spa. We enjoyed the heated outdoor pool with its panoramic views of Los Angeles, and the health club was another bonus. We didn’t get to try the hotel restaurants since we already planned a full food trip around the city, but we’re definitely looking forward to trying them next time. Overall, our stay was amazing. Fairmont Century Plaza delivers luxury, comfort, and top-tier service. It made my birthday getaway feel extra special, and I would absolutely recommend it to anyone visiting Los Angeles or looking for one of the best luxury stays in the city.
We stayed here as a family of three, including our 11-year-old, to celebrate my birthday and the whole experience was truly special. The staff at Fairmont Gold is incredible. They are always attentive, warm and genuinely caring. We had zero complaints. Bella, Janneth, Kevin, Edras and Antonio went out of their way to make our stay feel extra special and they were very helpful. Food at Lumiere was very tasty. We loved to eat dinner and lunch there. The accommodations were beautiful and spotless. This was easily one of my favorite stays in L.A.
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I was immediately given access to my room, even though I checked in quite early after a very long overseas flight. My room was spacious, immaculately clean, and quiet. The staff at the reception desk and, saliently, at the Fairmont Gold lounge were very professional and exquisitely helpful.
The rooms was nice. We had a corner suite. Checkin staff wasn't as welcoming as usual when we stay at the Fairmont hotels. In this particular trip we stayed at 3. They do have a great coffee place inside the hotel and the woman there was lovely. We saw her each morning. Very nice and great customer service. Room service staff was great as well. Food came quickly and was hit and delicious. The hotel location is great! There is a mall not too far from there. I wouod stay again if in the area. Rooms has a 4 star because I needed to use the sofa bed and there weren't any linens on it at all. I did call and they were brought up and the bed was made for us, but you'd think they'd be on there if a guest has booked the room. I'm not sure if they have a different policy on that or if they just forgot.
Attended an event, didn't stay at the hotel. My experience with the staff was so pleasurable. The professionalism was a 10 plus. The one thing I noticed was there wasn't a pressure for tips, more focused on making your experience so pleasant you just wanted to do something in return. Can't wait to get the full treatment one day.