Holiday Inn Express & Suites Pittsburgh North Shore by IHG

We stayed two nights at the Holiday Inn in Pittsburgh and had a fantastic experience. We booked two rooms—one with a single queen bed and the other with two beds—and both rooms were exceptionally spacious, far larger than what we usually find, even in more expensive hotels in Canada. Each room included a sofa bed, fridge, microwave, coffee machine, TV, safe, and a proper work station, along with separate hanging areas for clothes in addition to the cupboard. The bathroom was very spacious and well laid out, which made the stay even more comfortable. Breakfast was excellent, with hot food options including omelets, sausages, a waffle-making machine, oats, and all the usual breakfast staples. Everything was fresh and well organized. What really stood out was the value for money—the price was very reasonable considering the space, comfort, and amenities. We have stayed in many hotels across Canada, including higher-end ones, but this property offered more space than most of them. Overall, we were extremely happy with our stay and would definitely recommend this hotel to anyone visiting Pittsburgh.

My overally experience wasnt horrible. The breakfast staff was very attentive to the dining area. She was getting all the trash and cleaning up frequently. Between her and her kicltchen partner, they kept everything running smoothly. My checking in process was not much of an issue. In one of my rooms, there was a cigarette butt in the coffee keirug. Front desk was notified about it, not that it looked like it went anywhere. The best part about the hotel is that theres parking ($28), close to the stadiums, and close access to the highways. Out of everything, the only negative thing i would comment on would be the telephone service I received from the manager Terry, Jerry, something like that. Long story short, I called to give a heads up that I disputed transaction on my bank, given that the wrong amount was charged to my account. The manager felt the need to mentioned he was the manager, I counted three times on the call, for no real reason. Especially considering when I called, I asked the agent if I can talk to the manager. Just another person that gets off with having a title. At the end of the call, that manager did say he will dispute it when it comes his way. Not sure whats to dispute. You and I both agree that the amount I was charge is the inaccurate amount. Just charge me what the correct should be once the claim makes it to your hands. Simple. No need to say your disputing anything. I sense the rudeness earlier in the call but I didnt Acknowledge it. Throughout the whole call, I didnt Acknowledge his rude customer service. And like I stated in the beginning of the call, I was calling to give them a heads up so we can get things cleared up faster and I pay my bill sooner then later. Again, alot more to that story and experience. That combined with upon checking in and seeing another customer arguing/debating their bill, did not make for 3 or more stars. I rarely speak bad on any business. I give a fair chance and encourage others to still check out the business, even if I do not like it. And I review alot of businesses, especially hotels. That being said, holiday inn express, take it from someone whose participated in multiple managerial trainings and seminars. Your guy needs a refresher on how to handle customers, and i was not threatening or escalating the situation. I felt the urge to drive back to town to speak 1 to 1 with your so call manager.