This business is Established — a decent presence with 513 reviews and a 4.3★ rating, though not yet among the top-ranked providers in this area.
Well-established with 513 reviews. A 4.3★ average reflects broad customer experience.
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Some customers note response times during peak periods.
Those who value consistent quality and professional service.
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The St. Regis Chicago is undeniably a beautiful hotel, but the service fell well short of what I expect from a five-star St. Regis experience. Check-in was frustrating. We waited nearly an hour at the front desk, with only about six people ahead of us in line. The lobby was packed, and at one point my husband even asked another employee if they could assist the receptionist to help move things along, but he was simply ignored. The hotel offers nice complimentary touches like champagne tastings, chocolate tastings, and other small events. Unfortunately, if you don’t arrive exactly at the posted start time, they seem to run out of everything very quickly. One highlight, however, is the champagne sabering demonstration in the lobby—it’s impressive and definitely worth seeing. The hotel itself is stunning. The rooms are modern, beautifully maintained, and very comfortable. The location is also excellent. We easily walked to Navy Pier, the Chicago Children’s Museum, and even discovered the hotel’s hidden access to the lower riverwalk level, which leads to a park and provides a pleasant walk toward Millennium Park and The Bean. Families with kids will especially appreciate this. Unfortunately, the slow service was a consistent issue throughout our stay. Room service took an exceptionally long time, and we experienced similarly slow service in the hotel’s restaurants. I’m not sure if this was due to staffing shortages, but while every employee we encountered was friendly, no one seemed to provide the attentive, anticipatory service that sets St. Regis apart from other luxury hotels. Overall, it’s a gorgeous property in a fantastic location, but because of the service, I don’t think I would choose to stay at the St. Regis Chicago again.
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We were extremely disappointed with our stay at the St. Regis Chicago, especially considering the premium price we paid for a suite with butler service. One of the primary reasons we chose this hotel was the promise of the St. Regis butler experience. Unfortunately, it was a complete failure. We never received the butler introduction that was supposed to occur on the day of arrival. After bringing it to the hotel’s attention, we scheduled a time for the following day, yet no one showed up then either. It was an astonishing lack of follow-through for a service that is supposed to distinguish this brand. Housekeeping was equally frustrating. On multiple occasions we requested that our room be serviced at specific times, only for those requests to be ignored. We found ourselves repeatedly having to follow up instead of simply enjoying our vacation. To the hotel’s credit, my wife met with a manager during our stay to discuss these issues. The manager acknowledged our concerns and promised to compensate us with Marriott Bonvoy points equal to the cost of a full night’s stay. Unfortunately, that promise was never honored, adding another layer of disappointment. It’s one thing to make mistakes; it’s another to fail to follow through on the resolution you offer. For a hotel that commands some of the highest rates in Chicago, the service simply did not match the price. Luxury isn’t just about beautiful rooms—it’s about flawless execution, attention to detail, and making guests feel cared for. The St. Regis consistently fell short. We’ve stayed at the Langham Chicago twice, and both experiences were exceptional. Their service was warm, attentive, and consistently exceeded expectations. We’ve also had better experiences at the Four Seasons and the Ritz-Carlton. Based on our experience, I would recommend any of those hotels over the St. Regis without hesitation. The building itself is beautiful, but luxury service is what justifies luxury pricing. Unfortunately, the St. Regis Chicago failed to deliver on the very experience it advertises, and we left feeling that the stay was simply not worth the money.
I had a great time here. I love the room layout and after taking an architectural tour, I learned that this building was created by a female architect. It shows. The closet is to die for! If I had one thing to change, I’d say that the elevator touch screens badly need to be recalibrated. I loved the house car. It’s a rivian which I thought was interesting but the driver was amazing. Highly recommend using this service during your stay! Lastly, one night during my stay I didn’t really eat dinner so I ordered room service at midnight. It was $30 for a burger and it was good. I thought this was a hell of a deal! I wasn’t expecting the cost of room service to be so low. I’d say order in the room vs. going to the restaurants.
Want to know the best place to stay in downtown Chicago to celebrate a special occasion? The St. Regis Chicago is absolutely the place to do it! My wife, son, and I spent this Mother’s Day weekend at the St. Regis Chicago, and the experience was exceptional from start to finish. The rooms, views, location, and service were all outstanding and exactly what you would expect from a world-class St. Regis property. But what truly sets the St. Regis Chicago apart from other luxury hotels in Chicago, and even within the broader Bonvoy portfolio, is the personal touch provided by the team. A very special thank you to Sabine, Elizabeth, and Ashley. Their professionalism, kindness, attention to detail, and genuine care made this weekend unforgettable for our family. They are the reason this property stands not only as the crown jewel of hotels in Chicago, but in my opinion, one of the crown jewels of the entire Bonvoy portfolio. If it were possible, I would rate this hotel as the very best in Chicago and among the very best in the Marriott Bonvoy portfolio. And that’s coming from someone who has stayed at virtually every top hotel in Chicago and hundreds, if not thousands, of Bonvoy properties over the past 40 years. Thank you again, Sabine, Elizabeth, and Ashley. You helped create a truly wonderful Mother’s Day weekend for my family that we will never forget.
Had a wonderful stay at the St. Regis Chicago. We were upgraded to a suite and it was an amazing experience. Coffee and breakfast was always fast and tastes great. Location is wonderful, within walking distance of most sites. House car was able to take us further out as well. All the staff was very friendly and helpful. Amenities were top quality. Gym had a wide variety of equipment, sauna was amazing, and the pool was very large. I definitely recommend a river view if you can get it as watching the boats is a delightful experience.