34th STREET GARAGE SEATTLE

Updating my review to 3 stars. After my original experience, Grant reached out directly and was willing to work with me to make things right. He honored the original signed price and turned the work around quickly. He also felt strongly enough about replacing the spark plugs that he offered to do that portion at no charge, which I appreciated. My initial experience still had some frustrating moments, particularly around pricing changes after signing the estimate. The biggest downside was that it took me picking up the car and posting a public review before someone stepped in to resolve the situation. That said, Grant’s willingness to take ownership and follow through has helped rebuild some trust. I’m open to continuing to use the shop and would be willing to increase my rating further if future visits are consistently positive and transparent. ***ORIGINAL REVIEW*** Would strongly recommend finding another shop. I brought my car here hoping to switch to a mechanic close to home for a check-engine light diagnosis. The staff was friendly at first, but the experience steadily deteriorated, and I ultimately left without authorizing any work. The diagnosis took almost 24 hours longer than originally promised. When I did receive a quote, it included a $99 “bumper-to-bumper inspection” that I had explicitly declined. They removed it only after I pointed it out. They also recommended replacing spark plugs that had been installed recently. When I questioned this, they said they “didn’t trust the brand” and wanted to install their own parts—despite the plugs being new. I declined. Most concerning: after I accepted several line items and signed a contract for the quoted price, they called the next day to say the work could not be done for that amount and that the cost would be higher. The revised estimate doubled. At that point, I chose to pick up my car and go elsewhere. Between unexpected charges, questionable recommendations, and changing pricing after a signed estimate, I would not feel comfortable bringing my vehicle back here.