This business has earned a Highly Trusted designation — 4.8★ across 5,838 reviews signals an exceptional and consistent track record.
Strong long-term review history with 5,838 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Cameron and Mike came out to do the routine maintenance on our dual HVAC units. One checked out fine, but the other literally burned up and started to smoke during maintenance. They explained to us what was the problem with our 17 year old dead unit, including the video taken of the smoking item. They worked with their manager to get us a fair price on a new unit and to schedule the install for the next day. This morning Cody and David showed up to remove the old unit and install the new one. They were careful and courteous in their work, using protective booties and gear so as not to mark up the floor. Everything was cleaned and checked during and after installation. They explained how everything was installed in the attic and outside. warranties for the units and paperwork were provided. We received all the images and videos taken to check their work via email. It was a great pleasure to work with the whole team so that we could get our house cool again for summer. Both the maintenance team guys and the installation leads were friendly. They were all dog lovers too and spent some time loving on our 3 corgis, who relished the extra scratches and attention. Highly recommend this team if you need repair or installation for AC work.
We were so lucky to have help from Ty, Landon, Tim & Evan when our AC unit went out. They made the entire process from assessing the old unit to installing a new unit so EASY and enjoyable. Now our home heating is working better than ever. Would definitely recommend working with these guys if you’re having AC issues.
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I can’t say enough good things about Donelson Air Service Experts, especially their technician Christopher. When my HVAC system failed, I was overwhelmed and honestly worried. But the moment Christopher arrived, I felt taken care of. He didn’t just fix the problem — he restored my peace of mind. He walked me through everything with such patience and kindness, explaining what went wrong, what he was doing, and how I could prevent issues in the future. It’s rare to meet someone who treats your home like it matters, who talks to you with respect, and who genuinely wants to help. That’s exactly who Christopher is. What meant the most was that he never pressured me into anything. He simply gave honest information and let me decide. Because of that sincerity, I chose to sign up for their membership — not out of obligation, but out of trust. After dealing with companies like HomeChoice Warranty, who took my money and gave me nothing in return, finding a team that truly cares feels like a blessing. I’m grateful I found Donelson Air Service Experts, and I’ll be sticking with them from now on.
signed up for their maintenance+ plumbing membership and Steven came out to do the yearly maintenance. He was wonderful to work with. Was very thorough with his inspection and kept me informed about his findings. would happily work with him again!
Mr Ty was a great professional, he was truthful and forthcoming regarding the issues with my AC unit. Yesterday was very challenging for me, a thing called life, but Mr. Ty was very patient and understanding and allowed me to get it out! Although he was unable to move forward on my system, he was truthful instead of just doing the bandaid patch up. I would recommend this company again. They are trustworthy!