Dental on Central

Very happy with Dental on Central as my new dental provider. Dr.Herro and staff are as committed to my Dental health and smile as I am. He is friendly, very informative, clear and a straightforward communicator and LISTENED patiently to my concerns. I value that in a provider. My hygienist Michelle did an excellent job! Very satisfied with my care.

I was referred to this dental office by a provider I trust, so I expected a professional and compassionate experience. What I encountered instead was the complete opposite. I called to schedule treatment under sedation, as I have multiple dental issues I’ve been putting off and was finally ready to address. The receptionist immediately asked about my insurance. When I explained my coverage, she told me they don’t accept it. I calmly explained that wasn’t an issue and that I planned to pay out of pocket. Despite that, she refused to schedule an appointment. When I asked to speak with a manager and requested her name, she told me there was no one else available, refused to identify herself, and then placed me on hold indefinitely until I eventually hung up. The interaction was dismissive, unprofessional, and frankly concerning. There was no attempt to help, no explanation, and no basic level of respect. What makes this especially troubling is how this office presents itself publicly. They advertise specialized care for patients with high anxiety, autism, and other special needs, and emphasize compassionate, supportive treatment - including sedation for comfort. Based on my experience, that messaging does not align with how I was treated. If this is the level of care patients receive before even being seen, it raises serious concerns about how vulnerable patients are actually supported. I would strongly encourage others, especially those who are anxious or seeking a more compassionate environment to consider this carefully before choosing this office.