The Westin Cincinnati

Eli Maxwell3 months ago

★★★★★

1.0

My senior citizen parents booked a room three months in advance. Me and my partner confirmed their reservation in-person the day before. My parents arrived at the hotel and were informed they’d be staying at a different hotel nowhere near downtown without any communication prior to check-in time bc the Westin was overbooked (first by 20, later by 15 rooms). Staff was extremely rude with my parents as well as with my partner and I when we called ourselves. I wouldn’t recommend you or your loved ones stay here because you probably couldn’t if you tried, and you’ll regret it if you do.

Alycia Dean6 months ago

★★★★★

5.0

I wanted to extend my compliments to Jovi at the front desk, whose incredible positive energy did not go unnoticed or unappreciated during my stay. I called down to the front desk this morning to ask if it would be possible to freeze some items I had on hand. She happily accommodated my request, and when I went to pick them up, she greeted me with the same smile and warm energy. Jovi is a wonderful asset to the Westin team, and I hope my compliments reach the right person through this review. Thank you for your kindness, Jovi!

Devin Edwardsa month ago

★★★★★

2.0

Great view of fountain Square, very centralized location to walk to everything. The rooms are spacious. Parking on site which is a plus. Negative side, the rooms are very outdated. There was blood on the wall in our bathroom, the mirror the mirror in the bathroom look like it was about to fall apart. And the carpeting next to the walls didn't even meet the walls, and the ice machine are our four was full of algae and black mold. That will not be returning back to this hotel

William3 months ago

★★★★★

2.0

For the rating, we were here for a training for 6 days. We were supposed to pay the $50 that goes against for damages, when we checked our bank account they charged us $146.00,when we called down to talk find out why, their response was due to the length of stay, but when the rooms were booked it said $50 deposit for the 6 day stay, and then it took 2 days to have house cleaning come and refurbished, and tidey up the room. They finally managed to get there on 6/24/2026 at 1:00 pm to tidey the room up. As for the view is good, security is acceptable, location not bad, close to a lot of things and all in walking distance, examples Reds, Bengals stadium. WE will see, I usually don't make to many bad comments, but being lied to, slowness of getting the room tidey up and the constant asking for bathroom linen every day, not good for a 4.5 star hotel. Thank you.