Matador Construction

Our nightmare with Matador Construction lasted 2.5 months for a travertine floor installation in our living room that was supposed to take just 4 days. On the first day, they didn’t even show up (they said they forgot), and on later days, they arrived after 10am despite agreeing to start at 8am. What was supposed to be a 4-day project took two weeks just to complete the basic installation. We were still willing to be patient, hoping for a good outcome. On the last day, however, we were shocked to see the result: all the stone tiles were heavily stained with grout (see photos) and poorly sealed, with visible wipe marks and excess sealant everywhere (see photos). Four separate stone companies later confirmed these issues when we consulted them about repairs. Initially, we politely asked Matador Construction to fix these problems, but they denied any errors, claiming we didn’t understand how natural stone works and insisting the large black stains were “natural.” They even threatened us with legal action and a lien on our property to collect the remaining payment (we have saved the messages). When we disputed the payment and told them we would report them to the Arizona ROC and take the matter to court, they sent the same inexperienced worker who caused the damage to “clean” the stains. The result was even worse: excessive scrubbing that permanently damaged the tiles. After weeks of delays and inaction, leaving us unable to bring back our furniture for 2.5 months, we finally reported them to the Arizona ROC. The ROC officer inspected the floor, said it “looks awful,” and issued an order for them to replace the stained and damaged tiles. Ruben and Vicente misrepresented their expertise with travertine. The worker they brought had no basic knowledge of working with natural stone (e.g., that grout can stain it). After he had already caused significant damage, we asked to see samples of his previous travertine work, but he was unable to provide any. Vicente’s communication was consistently poor. Several times, we took time off work and stayed home because they said they would come to fix something, only to be told hours later that the worker had canceled, wasting our entire day. Many of the positive comments you see here do not reflect our experience. In our case, they failed to deliver even a basic level of professionalism or craftsmanship. We strongly recommend looking elsewhere unless you want months of frustration and substandard work.