Omni Frisco Hotel at The Star

It’s a beautiful hotel in the heart of Frisco. There’s a lot of traffic and can be noisy, so if you’re looking for a quiet place, this is probably not for you. Our room was nice, but the door handle on the bathroom door was broken and kept falling off. Water seeped out under the glass shower door making a large puddle on the floor. Maintenance did come up to tighten the handle on the door and replaced the rubber strip on the shower door. However that did not fix the water problem. (We had to pile the bath towels on the floor to absorb the water.) We were there to enjoy the Fourth of July weekend and watch the fireworks which we were told guests can view from the pool deck. However, while we were waiting for the fireworks to start, we were told the pool was closed and we had to leave. It would’ve been nice if they had kept the pool area opened until after the fireworks for guests to enjoy the view. The bath towels were very large, but a little rough on the skin. One of the mattresses on the queen size bed was not very firm, and we kept rolling towards the center. The staff is very nice and accommodating. And we loved the fact that there are so many restaurant options within walking distance. We especially enjoyed Dee’s and had a wonderful breakfast at The Common Table. The breakfast at the hotel restaurant was good, but very pricey.

Dorothy in the lobby coffee shop made my family and I feel so special. As I drank my yummy latte I realized that she made every single person feel the same way. Such a lovely person and such a people person. We enjoyed her hospitality immensely. She gets 5 stars.