This business is Trusted — customers consistently rate it 4.7★ across 252 reviews, indicating reliable, quality service.
A 4.7★ rating from 252 reviews indicates strong quality — continued review growth will further confirm reliability.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This space was so amazing for my work trip to Charlotte. Beautiful location, great communication and room was so charming and cute. The room was so clean and they provided you with plenty of amenities needed to stay. The only drawback I found is that there was no water available in the fridge until I was able to get to the store. That would have been a nice touch. Other than that I will definitely return.
Fabulous location, clean, and an excellent value. The automated system is simple and works effectively, even for a tech deficient middle-aged woman. Responsive staff who respond in a timely matter to any concerns or issues. A comfortable, safe, hidden, little gem that I would definitely recommend. Lack of direct human contact was a plus in my book .
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Really enjoyed my stay here. It was a 12 minute uber to a concert at The Fillmore. The area felt safe and the bed was comfortable. Adorably decorated! Would stay again.
A perfect night at the Kasa in Charlotte. Check in is virtual - using phone or tablet - and assistance through phone or text is immediate. Room was beyond expectation - modern yet artsy, cozy and unique. Comfortable, quiet with thoughtful touches and all the modern conveniences we love - updated, state of the art bathroom, etc. Safe neighborhood, walking distance to a fun area of Charlotte - restaurants, shops, etc. I'll aim to arrive here again.
Never used a virtual front desk but it was fairly easy.I received the building entrance & room access codes via text during my eight hour drive. The room was in a quiet neighborhood and I could walk to downtown (Charlotte NC) and grocery stores nearby. I prefer to walk when out of town.The room itself was quiet as well as my in house neighbors.It was clean,nicely appointed and though small fit my needs well. Did not see identifying signage to the building. I just turned into the first parking lot when the gps said I’d arrived at destination. A minor complaint;need better coffee. A Keruig plz! I’d book another Kasa it was fine.