Courtyard by Marriott Toledo North

Being Gold elite member. Had the worst experience of my life. Booked 2 rooms week before. Checked in from Bonvoy app 12 hours before I had to be there as we were travelling with kids. The guy who was at frontdesk in night shift. Didn’t know how to operate the system. He didn’t know how to check in a guest. He didn’t know his job. We were there 10:45pm to check in. And we got our room 1 am after more than 2 hours And that time even he had to put us in the room with his master key. Because he couldn’t make keys for rooms. I guess he didn’t know how to make keys either. 4-5 guests were waiting behind us to check in. They all were pissed. Some were with kids. They had to cancel their reservations and go to other hotels in middle of night. This was ridiculous. There was no manager on site. Worst experience. Never ever coming back and wont recommend. Who put a trainee in a shift with no help when it’s busy weekend. Who doesn’t know what he is doing. Ridiculous

Overall: I would not stay here again. As a female traveling solo for a 5-day trip, my experience was frustrating, misleading, and ultimately made me feel extremely unsafe. Check-In & Room Issues: My stay started with a miserable game of musical rooms. My first room had a shower with a constant, heavy leak dripping directly onto a metal fixture. It was so loud, even with the bathroom door closed, that I knew I wouldn't be able to sleep for the next five nights. I went back down and was given a key to a second room. After waiting the mandatory 10 minutes for the key to activate, it didn't work. Because I was traveling alone, I had to lug all my heavy bags back down to the lobby. The front desk clerk had vanished, so I was left standing there waiting. When he finally appeared, a second worker escorted me back up to the room with his own key—which also didn't work. We all walked back down again. I was finally put in a third room. It could have been cleaner, but at that point, I was just relieved to have a place to put my bags. Service & Amenities: At check-in, I was asked if I wanted room service/housekeeping during my stay, and I explicitly said yes. I never received it once during my entire stay. The ice machine on my floor was broken, and staff admitted it had been out of order for a long time (I've attached a picture of the broken machine). Furthermore, every time I stepped off the elevator, my floor smelled strongly of vinegar. I'm still not sure if it was related to the broken ice machine or something else, but it was incredibly off-putting.