This business is Trusted — customers consistently rate it 4.8★ across 278 reviews, indicating reliable, quality service.
A 4.8★ rating from 278 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Patients frequently cite attentive care, clear communication, and a welcoming, professional environment.
Wait times can increase during busy periods — scheduling ahead is recommended.
Patients seeking attentive, professional care with good communication.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Five Pines is the best dentist you could possibly go to if you have dental anxiety. I went in the first day shaking and almost crying, now after multiple sessions I can lay back and trust they know what they are doing. I had a lot of work and every employee involved has been absolutely helpful and gentle. They made it so I could smile again and I will always be grateful 😌
I went into to get a chipped bonding on my front tooth fixed. They were very polite and professional and told me how much the procedure would be and asked if I wanted to continue. I did, and the work they did was great. Dr. Medina and her assistant (blanking on the name) were both very friendly and communicative. They did not ask me at all about getting my teeth cleaned or flossed or anything. They didn't even floss beyond what they had to for the procedure, which is great. I heard about them through Reddit, and it did not disappoint. There was no guilt-tripping or shaming about brushing or flossing. My gums WERE NOT BLEEDING for possibly the first time ever after a dental visit. Definitely will be going back next time I need to go to a dentist.
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After 3 yrs using Five Pines Dental, I had a very unfortunate experience. I had to cancel an upcoming appointment the day before due to sickness. I understand businesses having cancellation fees, but was not expecting the lack of empathy and helpfulness when told I would be responsible for a $270 fee before rescheduling. Very disheartening to feel your dentist seems more concerned with making money rather than one’s well being. I wish the situation was handled better because now it seems my husband and I must look for another dentist. :(
Dr Zeller and his team never disappoint me. I have been a patient for more than 7 years and the quality of their work and customer service is always outstanding. They always keep very detailed records and monitor the state of my teeth and only do treatments when I really need them. I’ve had 3 different insurances since I have been with them and they always help me figure out a plan to get the work done while utilizing my insurance coverage to the maximum. Keep the great quality and high work ethic!
I have been a loyal patient at this clinic for over 5 years, even after moving to Vancouver. However, my recent experience has left me extremely disappointed. I booked an emergency appointment due to severe jaw pain and a suspected infection. Unfortunately, I hit traffic on my way and informed the clinic that I would be slightly delayed. Just 20 minutes later, they called to cancel my appointment altogether. My appointment was scheduled for 40 minutes, and considering the urgent nature of my issue, they could have easily spent 5 minutes to provide the antibiotics I desperately needed. If this had been a routine cleaning, I would have understood the decision to cancel. But to cancel an emergency visit and refuse to even address the issue when someone is in pain is simply unacceptable. This clinic has declined in service quality over the years, and this incident has made it clear that it's time to find a new dentist. If you value empathy and professionalism, I can no longer recommend this place.