Aloft by Marriott Chicago Mag Mile

THERE WAS A BED BUG UPDATE I spoke with Marianne at the front desk and she told me that bed bug that is clearly visible in the picture, is not a bed bug. The hotel manager Sonseray was once again not in. Marianne had no information about the manager’s schedule and could only suggest I call again in the morning. They are willfully exposing guest to bed bugs and as you can see in the picture, that was a young one. These people should be ashamed of themselves for putting families at risk like they’re doing. I have filed a formal complaint with Marriott and plan to do the same with Cook County as well as the Attorney General. This hotel had the best location by far, which is why I booked it to celebrate my son’s birthday. The check in was great, valet was great. The room wasn’t the cleanest but it wasn’t terrible and I wipe down hotel room surfaces anyway. I had to wipe down the shower also because there was hair everywhere. I’m still being positive because the location is phenomenal. My son is in his bed on the iPad. I’m in my bed setting alarms. He says something was crawling up the wall and fell so I turn on my phone’s flashlight. I see something small and black by the outlet but I can’t see what it is. It crawled away super fast and I told him it was probably a spider or ant. I turn around to my bed and see something crawling across the corner of the bed. It’s a bed bug and I tell my son to run to the bathroom and get tissue. I grab it with my nails through the tissue and yep, it’s a bed bug. When I called the front desk the young lady was very apologetic and said they’d move me right away. A young man comes to the room, he gives us the new room keys, and I show him the bedbug in the tissue. He was also very apologetic. I asked him if the hotel has a bed bug issue but he says it’s the first time that he’s aware of. I hope it’s a one off but I’m not confident because as you can see in the picture, that’s like a baby bed bug. We go up to the new one and I do the same wipe down of the surfaces. This time I pull the bedding back. I don’t see any bed bugs but the mattresses and sheets are covered with stains. I go in the bathroom and I just wanted to cry. It was so dirty. This room had a tub that looked like it had not been cleaned in weeks. This has been an awful experience. It’s almost 3am and I can’t relax enough to sleep. I feel itchy now and I can’t just get up and go because I just drove 4.5 hours to get here. This wasn’t the birthday weekend I wanted for my son or myself.