This business is Trusted — customers consistently rate it 4.7★ across 1,610 reviews, indicating reliable, quality service.
Strong long-term review history with 1,610 reviews and a 4.7★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We are a nonprofit church organization in Tennessee, and on Saturday, 12/6, we had a major event when our HVAC system stopped working. We contacted Lee Company for emergency service, expecting experienced and professional support. Unfortunately, our experience was extremely disappointing. The technician who came out was not knowledgeable and took nearly five hours to troubleshoot just two units. On one split-system unit, he did not properly discharge the capacitor before handling it, which caused sparking — a serious safety concern and highly unprofessional. On the second unit, he was unable to repair the issue at all, and we had to schedule another technician during the weekday to complete the repair. While we agreed to pay the second invoice (LEE-001594924) for the completed repair, we disputed the first invoice (LEE-001583209) due to the lack of resolution, excessive troubleshooting time, and unsafe handling. When we contacted Lee Company to explain the situation, instead of listening or offering to escalate the matter, we were told the invoice would be turned over to their legal team for collection. We were also informed that no manager would be allowed to call us back. The representative ended the call without attempting to resolve the issue. For a company with their reputation, this level of service and customer support is unacceptable — especially when dealing with a nonprofit church organization trying to host a community event. We are still requesting that someone from the leadership team contact us to review this matter fairly and professionally.
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Installation of Kohler sink part & making sure there were no leaks. Made sure everything was working properly. No problems in the following days. Very pleased!
Appreciate Lee Company. Jordan is he we always request for electrical service. He is very knowledgeable, respectful and warm too. Wonderful experience.
Very pleased with prompt service for plumbing issues. Ryan was courteous, efficient and explained options and prices thoroughly. He is a great asset to the company. We have used Lee in the past for HVAC issue and would highly recommend.
The problem was that my generator had a fault indicator and would not connect to my local wifi network. Tyler showed up on time and had the problem resolved quickly. I appreciate his expertise and his good natured friendliness.