This business is Trusted — customers consistently rate it 4.4★ across 2,322 reviews, indicating reliable, quality service.
Well-established with 2,322 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
The breakfast/brunch was excellent! I’m sitting here now second day and the food is definitely good and a lot for the price. Hot and fresh. The customer service is fantastic. The shower had great pressure and nice size bathroom. The only thing I would say, the picture online didn’t match the main lobby. It was more gloomy in person, I think lighting would had made a difference. Right next door to the theatre, pizza shop and other walkable spots. I highly recommend if you are in the area, come in and grab breakfast/brunch. From someone who travels regularly.
The hotel is old, but in a good location. Views from our room were awesome. My wife and I rarely get a night away from the kids, so I splurged and used 50,000 points for a night away. I’m lifetime platinum elite and very loyal to the Marriott brand and I’ve traveled a lot over the last 17+ years. This Renaissance stay was the worse I’ve experienced in all my years of traveling. The HVAC in our room wasn’t working. No matter what temp I set the thermostat to, it was unimaginably warm. We were laying in bed sweating even with the thermostat set at 60. It completely ruined our trip. We couldn’t sleep and eventually packed up and checked out. I feel like I wasted my points and it surely wasn’t worth the points I used. As a loyal Marriott traveler, I’m so disappointed.
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I will start with this is one of our favorite hotels. That being said the rooms need a refresh. The rooms are comfortable and a good size. The bathroom gives more of a fairfield vibe than a Luxury Collection vibe. The fixtures were chipped and rusting, the towels were very scratchy and torn. It seems as though they have stopped caring about the little things. The staff has always been great. We got married here a few years ago and the event staff was awesome. The food was great and the venue room had a spectacular view. The front desk staff wasn't on their A game when we checked in as though they were truly dreading being there. Not our typical experience. Everyone has an off day though. I hope they get the refresh this place deserves.
Overall our stay was perfect! Staff was very friendly and accommodating. Our rooms were cleaned daily with fresh towels. Great location to walk to sporting events and restaurants. Elevator service was fast. I would recommend staying at this hotel.
We had a great time at the Renaissance. The food and cocktails were fantastic. Staff are super. Location great, we walked to the Benedum to see Wicked. Retro rooms are the thing!