Hilton Garden Inn Chicago Downtown South Loop

Overall, our stay was decent and the hotel had a quiet, pleasant atmosphere. Check-in was smooth, and every staff member we interacted with was kind and welcoming. The pool and hot tub were both clean and well-maintained, and while Expedia mentions a hot tub in the fitness center, it’s actually located in the same area as the pool, which was very nice. That said, there were two issues that ultimately impacted our experience. When we first arrived, we noticed hair in the shower. While this may not be a major concern for some, a clean room should also mean a clean bathroom, especially in a space meant for personal hygiene. We notified the front desk, and they were very accommodating, they offered to switch our room or send someone up to clean it. We opted to have housekeeping take care of it while we stepped out for the evening. Housekeeping did come to clean the shower, however the interaction afterward was disappointing. The staff member implied that there was no hair present and suggested the issue was simply staining from hair dye. While the shower itself did have some red staining, that was not the concern. There was visible hair on the floor, which was also documented in photos. We would have been perfectly satisfied with a simple apology and resolution, but the insinuation that we were being dishonest was frustrating and unnecessary. The only other downside was the snack bar. The booking information shows a well-stocked snack area, but during our entire stay it was barely stocked at all. We ended up purchasing snacks elsewhere, which wasn’t a huge inconvenience but didn’t match what was advertised. All that said, aside from the shower situation and the snack availability, the hotel was fairly clean, quiet, and reasonably priced. With a bit more attention to consistency and guest communication, this could have been a much better experience!