This business is Established — a decent presence with 1,013 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
1,013 reviews at 4.0★. Check recent reviews to assess current quality.
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The Hilton Garden Inn South Loop was an excellent place to stay during my trip to Chicago. The location is hard to beat. You’re just a short walk from Grant Park and Millennium Park, with easy access to the Red Line and several bus routes, making it simple to get almost anywhere in the city. The room was quiet, comfortable, and exactly what I needed after spending all day exploring on foot. The staff were friendly and incredibly helpful throughout my stay. One of the nicest surprises happened before I even unpacked. I had already checked in through the Hilton app, but when I arrived, the front desk upgraded me to a room with a much better view. It was a small gesture that made me feel genuinely welcomed and set the tone for the rest of my trip. When I come back to Chicago, this will be one of the first places I look to stay again.
We picked this hotel for the location and easy access to museums. The location is great for that. We also were able to walk to millennium park. The CTA station is one block away giving us access to locations further away. The room was clean, modern, and cozy. The bed was comfy. The location also has a pool and hot tub. The pool was very cold not making it a place I wanted to swim in. The hot tub the night we were there was crowded past recommended capacity. The staff was friendly. My only complaint is we stopped and asked about Valet which is offered but were told that they were full. We were told to go to a parking garage a block away and it also was full. We ended up parking a couple blocks away in an open lot that offered parking. We ended up walking the couple of blocks with our luggage in the rain to get back to the hotel. Granted, this option was much cheaper. Overall, it was a great place once we got the parking situation figured out.
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Location is the best part of this hotel. The rooms are average but the view is amazing. The hotel staff is underwhelming with the exception of Edgar. He was VERY helpful. We came during a festival so of course the rates were skyrocketed to price gouge as much as possible. $500-600 or more per night for a basic room. With those prices in mind I would expect more from the hotel staff. Waited 3 hours for 2 laundry bags, gave up and went to the front desk and got them myself. The guys were literally just chatting it up with an empty lobby...but couldn't respond to the hotel chat for hours and hours. The little "shop" has so much potential that it's sad to look at. I arrived almost a week before the festival and at NO point were they stocking the pantry. Knowing theres a major festival like Lolla, you would think a few frozen meals or quick bites wouldnt be too crazy. They DO have the cheapest Styrofoam plates out for guest use...couldn't even manage paper plates to not melt in the microwave. Dont even think about condiments...even tho there is a restaurant attached to the hotel. Front Desk staff just flatly says no. Not a chance they would go look for a single packet of ketchup. Again, $600+ a night! As a long standing diamond member and almost diamond reserve, what a total let down this hotel is. I wont stay here again. Cherry on top is having "spicy" icons on the restaurant menu but not a single gluten free option. Cool cool. Thanks for nothing.
Stayed here during Memorial Day weekend and the housekeeping service was a total let down. After being reminded they don’t clean your room if you’re a stay over for one night I asked for some towels- never received them. I got them myself after returning from a late night out at 2am. After the 2nd night still no service and I ASKED for it because we need trash out and for towels. I have to say- Eli was extremely nice. We just needed trash out and the bathroom cleaned a little because we had friends coming to visit for an hour or so and who wants to invite friends over to a dirty room? Like at least take the trash. When I spoke with Eli (this is the second time I asked for towels) they for sure were delivered, we stayed three nights and never saw a housekeeper come. Called Guest Assistance and they made it clear the GM denied my request for nights refund- never reached out not even an apology which cost nothing. They didn’t even run the locks on the door to see i’m telling the truth, no one came to that room to do anything. It’s so sad when you spend your hard earned money and can’t get decent service. You can’t even get an apology from this hotel’s GM. They don’t care and people need to know because it’s not right.
This has been the worst experience. The night front desk person Candace was extremely rude and unhelpful. My flight was delayed multiple hours and apparently they canceled my reservation stating eh credit card was decline- which was odd because the room had been paid in full in May. Weeks prior to my stay. I booked the room through Expedia and Candace refused to look on the confirmation number through Expedia. She told my previous room was sold and there was no rooms available. However when I went on the Hilton website I was able to rebook the room at a much higher rate than the Expedia price. I contacted Expedia and their rep said when they contacted the hotel they said they could no longer honor the Expedia reservation because I had already made a new reservation. Mind you I got into Chicago at nearly 3AM. Neither the hotel or Hilton customer service was able to help as the all reported there were no rooms. Despite my ability to book a new reservation. They did nothing to offer help or a practical solution. Both the hotel and customer service were disappointing in their approach. I am traveling with my daughter and being told you do not have a room at 3 AM despite having a booking that was paid in full was conserving and frightening. Now I have to wait and see if the Manager is going to approve my refund- I am doubtful based on the poor customer service and the confrontational attitude of Candace the night front desk person. I would not recommend this hotel.