This business is Established — a decent presence with 738 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 738 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I’ve stayed at many IHG properties, and unfortunately this was the worst experience I’ve ever had. The front desk staff were not welcoming at all and did not demonstrate the customer service standards I’ve come to expect from IHG. I wasn’t thanked for being an IHG member, and overall the hospitality was extremely disappointing. The issues with the room were even worse. The fridge didn’t work, and I had to use the one in the lobby for my food. Not only was this a major inconvenience, but the staff didn’t offer an apology or any solution. The photos online are definitely misleading — the room looked nothing like what was advertised. It was dirty, had a strong unpleasant odor, and clearly had a poorly done “renovation.” There were patches on the walls, fixtures in the bathroom falling apart, a broken iron, and an ironing board cover that was visibly dirty. I was highly disappointed with my stay, but thankfully it was only for one night. This property is nowhere near the usual IHG standards, and I would not recommend staying here.
This is a really good one.! Location, break fast, amenities, quality is good. I preferred staying again. I will give 5 Star rating to Chris, he is an amazing person. He took care of everything without hesitation.!
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Don’t know why Google classifies this as a “2 star” hotel. It has the best rating in Matthews, including more expensive properties. Price is very good. The room is clean and modern. Complimentary breakfast is excellent and numerous hot and fresh items to choose from. Every staff member I spoke to was pleasant and inviting — including housekeepers. This place deserves a higher rating than 4.3 out of 5.
We spent the evening with my aunt and had a lovely time. Her room was very nice and she was very pleased. There were a few patches, indicating the ceiling and wall had been repaired in various places, but other than that everything was fine. The pool looked clean and inviting. I was tempted to get in, but unfortunately I didn't have my swimsuit. They even serve refreshments in the evening and my aunt said they serve a very nice breakfast.
Took a trip to North Carolina decided to stay at this hotel for the weekend. Im honestly very disappointed at this location because it was very dusty & it didn’t smell clean at all ,the restroom had an odor that wouldn’t go away & they couldn’t even vacuum or sweep the floors properly. I have stayed at other locations in near by states and none of the other locations had any of these issues going on . I truly hope they do better with providing their staff with cleaning products and catch up to the Holiday Inn standards I’m used to .