This business is Established — a decent presence with 993 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 993 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Ive never had such a bad check in experience. The hotel couldn't acess my reservation. I told the front desk attendant no problem charge my card ill have them fix it. On their end. The manger pipes up from the back to tell me they will not be giving me a refund. I had to repeat 3 times that i am not asking the hotel for a refund.I had no point mentioned getting a refund from the hotel. She says that im not using a great 3rd party service and they dont really work with them. Then please remove your listing and not speak to me condescendingly.Then my room wasn't even ready. Im not staying at a place if thats how the management of their staff is treating guest.
Our room was clean, bathrooms were clean as well. Newly updated rooms and bathrooms. We enjoyed the breakfast, it was typical continental with one meat choice, eggs, breads, cereal and pastries. Our one complaint was the temperature in our room 705. The heat would run until it reached the desire temperature. Then, the air condition would kick on to lower it down to a desired temperature. We froze all night as it was the middle of January. Maintenance is supposed to come by so we will see how that goes. Overall good hotel for the price we paid (135 night).
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I go to Charlotte for solo leisure time annually, and every time I went to Carowinds or Carolina Place Mall, I would pass by this hotel. I've always wanted to stay there, but didn't have the budget quite yet, but I was FINALLY able to stay here on Valentine's Day weekend, 2026, and I loved my stay. Dominick was so sweet and very nice, and made my check-in process so smooth. He made sure that my rate prices were correct, and broke down how much I was charged for per night. The hotel is somewhat tiny, but it's so gorgeous inside and out, and the premises really stands out passing by the Arrowood Rd exit off I-77 SOUTH towards South Carolina. The breakfast was really good, especially their waffles with sugar-free syrup, the elevators ran smoothly, and the rooms are VERY spacious. If you're looking to stay under Hilton brands, but looking for somewhat of the cheapest rates near Charlotte Uptown and near a lot of attractions and activities, THIS PLACE will do it! I would definitely stay here again.
I booked this hotel after my original one overbooked and it was theeeeeee BEST decision! Quiet, CLEEEEAN, fresh, friendly guests, lighting on point EVERYWHERE. And the staff is involved! Which is rare these days! And I wish I took a picture of the folded towel duck on my bed at check in!!! Made me feel like I was a vip! Hilton yall just NEVER miss!!!!! My first job was at a Doubletree hotel. And I see the standard is STILL the SAME!!! Kudos Hilton! 10’s across the board!
These are the things they need to address: 1 dont lie and tell people they are getting the last 2 rooms available when it is obvious the place was barely occupied. 2 brown orange juice and watered down milk at room temperature. 3 chicken sausage is absolutely disgusting.4 towels need fabric softener. They were ridiculously rough and stiff like dried on a line. 5 having to swipe a key card every time I get in the elevator sucks when carrying things.