This business is Established — a decent presence with 1,790 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,790 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I checked in last night. Super cool lobby. Nice to have a jacks place for a late night beer 5-10pm. First room everything was fine except the bathtub wasn’t draining right when showering, called down to the front desk and they were so fast 💨 they got me a new room immediately, by time I got off the elevator they had my keys waiting for the new room. SUPER JOB to the 3-11pm guy I didn’t catch his name but he deserve kudos. He was SUPER SWEET , aimbridge would be so happy to hear. 5 stars for everything breakfast was wholesome and filling
The Hampton Inn Downtown has an excellent location. It provides quiet, basic rooms at an excellent price. The breakfast is very good. The front desk staff are outstanding: helpful, cheerful, and friendly. Especially V during the day and T in the evenings went beyond my expectations to make my stay more comfortable. Hampton Inn Downtown will be my first choice on my next trip to Chicago.
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To be honest, the location is great, and the staff were very nice. The hotel provides complimentary breakfast, which isn’t anything special, but it’s similar to what you’d expect at any other Hampton and not bad. However, the hotel itself is not very updated. The treadmills don’t work, there are no free weights, and inside the room you can hear water running through the pipes all night. The heater also makes an awful loud noise the entire time, which made it very hard to sleep. On a positive note, the water pressure wasn’t too bad, especially considering we were staying on the 13th floor. Unfortunately, I don’t think I would stay at this hotel again.
The front desk staffer "V" was amazing. She was always very kind and patient and always present. I very much appreciated her. My only complaints about the room was the noise of the dumpsters being moved every single night between 12am and 2am in the alley right outside our window. It kept us up for quite a while. I also didn't like that when the sofa bed was pulled out, there was only about 4 inches to maneuver past the end of the bed to get to the bathroom.
Great location. Very helpful and friendly staff. We got in early so we’re just going to check bags but the front desk found a room for us. (Thank you, Diante!) Breakfast was nice and again, people friendly. Beautiful lobby, where breakfast is free from 6-10am. Very clean and up to date. My four stars on the room is the air conditioner makes a noise but I was too tired to move. I’m sure they would’ve fixed it or moved my room. Great experience!