This business is Established — a decent presence with 106 reviews and a 4.4★ rating, though not yet among the top-ranked providers in this area.
106 reviews at 4.4★. Check recent reviews to assess current quality.
Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed
Reviewers highlight crews that arrive on time and communicate project progress.
Some customers mention insurance coordination taking additional time.
Anyone dealing with storm damage or long-overdue roof replacement.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Copeland just resided our home and we would like to say how pleased we are with them. From start to finish, they have been very professional. The crew they had working on our home were very hard working, on time, friendly and really just an absolute pleasure to have do the work. We highly recommend this company!
When I purchased my home some documents handed down to me indicated that Copeland had installed the roof that was currently on my home. When it came time to get a new roof due to wear and weather, I decided to give them a call, as it seemed the roof they previously installed had held up pretty well. Someone, I think some sort of supervisor, showed up within no more than a few days , did an inspection and sent an estimate. I told them to do it. They initially were not able to provide a very specific time frame, but they made it out a few weeks later, which was earlier than the vague estimate they had given me, and certainly satisfactory. They showed up on the day promised and completed the job on the same day. The roof looked great, and I have no significant complaints about any part of the job. Their footprint on my home and yard was quite minimal, a couple of small scuffs on the paint and some nails blown down my gutter drains, no big deal. They sent me a bill in the mail and I paid it, big happy ending. I would use them again, and I do recommend them.
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A woman contacted me looking for someone else and had the wrong number which was fine. But was extremely rude and hung up on me. It’s funny because I was actually looking to get work done on my home but didn’t get that far, I’ll be going with a company that has etiquette.
Copeland roofing replaced our hail damaged and did an excellent job. Crew of 8 showed up at 8am and had the old roof turn off and new on installed by 4pm. Good communication during the day with the crew. Yard cleaned up perfectly. Supervisor came out the following morning to pick up leftover materials and rechecked the yard for nails with his magnetic picker upper. Good job guys. New gutters coming in a week or so.
Copeland decided to continue working on the roof in a torrential downpour and thunderstorm. Our concern for the safety of the workers quickly turned to anger and frustration as massive amounts of water came into the garage and stains appeared inside the home we just purchased and moved into. By the time it started raining, they had just started putting down the first shingles. The representative played off the incident like it sometimes “just happens” and storms can “sneak up on you” like that, but this storm started as a light drizzle about 30 minutes before it got worse. There was plenty of time to tarp the roof and get down. I even asked the workers (who spoke poor English) if they were done for the day, and the response they provided sounded like they were going to tarp the roof and wait out the storm. But they didn’t. The only part tarped was at the attic vent; see the attached photo taken immediately after the storm subsided. They were working on the house until 8:30 pm that evening, and even had to bring in a second team to get it done faster. How embarrassing for us as new neighbors to have all that noise so late on a week night. While Copeland did make it right, by taping/mudding the garage and painting over the stains inside after I verified with a third-party disaster service that the damage was not extensive and permanent, the amount of stress this ordeal caused for two weeks while we waited for everything to dry and the repairs to be made were not worth it. I do not recommend Copeland on the performance of this job. Update: 24 September Between now and the original review, a few things have happened: 1) A leak developed on a lower part of the roof, staining an interior ceiling for a second time. The site manager came out that day and weathered it in, then fixed it with shingle the next day (which he didn’t have on hand, not his fault). He said the flashing and shingle wasn’t finished properly, meaning about a month of rain had been getting into the ceiling there. The rain happened to be falling a certain way that day to accumulate enough when the ceiling stained again. 2) The president of Copeland unexpectedly reached out to us personally not once, but twice with a letter. He conveyed sincere apologies for all the issues and offered a partial refund for the job. We personally think the president did a wonderful job in attempting to make amends and appreciate his care and concerns.