This business is Established — a decent presence with 1,074 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
1,074 reviews at 4.0★. Check recent reviews to assess current quality.
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We didn't end up staying here because we ran into an issue while trying to book a room for four people. The third-party booking sites only showed options requiring us to book two separate rooms instead of one room for all four of us. When we spoke with the front desk, I didn't feel much effort was made to see if there were any other options available. In similar situations at other hotels, staff have at least offered to check whether they could provide a comparable rate or another solution when third-party bookings didn't work out. Here, that wasn't offered. The receptionist initially came across as a bit standoffish. Although she became friendlier as we continued talking, many of her responses were "I don't know" and "I'm only human; I don't know about the websites." While I understand she may not control third-party booking sites, that comment didn't really address our concerns or help move the conversation forward. I think there is room for improvement in customer service. On a positive note, the location is great. It's close to plenty of stores and restaurants and is within walking distance of many conveniences.
It was okay for a two night stay. The hotel was doing renovations. It was on the site and posted in the hotel. After getting to my room, I immediately requested new sheets and pillow cases as the sheets and one pillowcase had very ugly stains on them. The water was also brown but they assured this was because the water had been turned off for a few hours before. They also gave us free breakfast vouchers for the issue. The next day the water turned off while my partner was in the shower… right before this, I got a text asking how my stay was. I responded saying there was no water. The front desk simply said “we under construction. The water will be off for 2hrs” if you knew this information, why not send that out instead of asking how the stay was going??? They kept saying they can’t notify but clearly they could’ve. Making people aware even if last minute would be helpful verses waiting for people to call and complain. Staying at a hotel under renovation was fine but a little communication would be great. Especially since the front desk said they were full.
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The rooms were fine but definitely don't stay during the renovation. Jack-hammering at 9 am. Water shutoff twice with no warning of any kind for over an hour. When I asked the front desk was told there was no way for them to notify and no solutions were offered of any kind. Definitely didn't feel like a valued customer.
The pool is being cemented over. Didn't know until we arrived renovations that start early in the morning were going on & tissue & toilet tissue are extremely thin. The room was nice, clean. Water was $3 & EVERYTHING costs you extra. Nothing is complimentary.
When arrived, parking was scarce. The property is older as well so we were concerned about the experience. We figured it was one night on our way to our final destination so it will be ok. The lobby was nice but the gentleman that greeted us, Clayton, was what made it top-notch. He immediately told us that the hotel was under renovation but he proactively moved us to the only floor that was complete. The pipes were noisy at times but only for short period of time. He gave us waters and checked on us. Really appreciated Clayton’s extra attention to comfort. He was polite, warm, professional, helpful and made it a delightful experience. The room was clean, upgraded and comfortable.