This business is Established — a decent presence with 401 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
401 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
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I stay here very often I have been staying since they first opened. I at least visit 8/10 times a month, but my LAST two experiences was horrible service wise and it was the exact same employee. Denise (spell check) she works in the morning is very rude and unprofessional. I’m a diamond member and they always treat me so well ALL the staff except her for some reason. I received complementary checkout at 1pm, my door was knocked on all morning which could have been a mistake. So I did oversleep from being woke up several times. At 1:22 she called my room as I was grabbing my things telling me I will be charged a late fee which is fine. I get down to the lobby she says “what room are you checking out of” as I was walking out I told her “ you will be charged 120$ “ I said well how much is just another night she rolled her eyes. I asked to speak with management and a tall nice guy came out he noticed I’m a frequent visitor and he instantly resolved the situation, while having to tell her to remain professional. I never had this issue there they have some of the BEST staff and management in my opinion. BEWARE OF HER AS SHE IS VERY RUDE IN THE MORNINGS.
This new extended stay hotel is located but two miles from the Atrium Health Carolinas Medical Center and ideal for those that face surgery and stays at this hospital. The hotel staff was exemplary in meeting our needs - be it information of best taxis, extra room service, and hospital discounts. The General Manager, Nicole Clyburn truly cares about her guests, and her management style is reflected in her first-rate staff. Kudos to Ms. Yancy, her front desk manager, and Salma, an outstanding receptionist. The staff deserves a five -star rating. This extended stay hotel is worthy of an overall five-star rating.
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Pro, the hotel seems to be new. Spacious room, comfortable, great breakfast, and updated furniture. Staff has been friendly. Con, as I'm currently writing this at 3am so its gonna be harsh. The noise pollution along Church St. from 10pm to 3am over the weekend is ridiculous, 2 nights currently. Every Dodge Challenger/Charger transcends onto this street with glass packs and a 90's crutchfield sound system. Circling, backed up behind identical cars and doing the same repetative thing over and over for the sake of. The top "explanation" I've come up with is these guys must be huge Nascar fan boys because of all the left turns and loud Dodges, but then I think about it longer, you know because its been 5 hours of this and I talk myself out of it. Ashame because it is a nice hotel, but you will only sleep if you can somehow be somewhere else at that same point in time.
This is one of the BEST hotels I’ve stayed in in Charlotte. The staff are amazingly friendly! The rooms are IMPRESSIVE! Housekeeper Kanisha is AMAZING & deserves recognition for her hard work and dedication towards making sure the rooms are clean. I would certainly give this hotel 10 stars.
We visited for one night. The staff are very friendly and helpful. The room was clean. Valet was pretty quick too. The only issues were that there was no soap in the hand soap dispenser and no bar soap. There were only two sets of towels. The view from the hotel is mostly a parking garage. It’s an affordable hotel and a nice area, with a lot to do nearby. I don’t suggest adding on the valet when booking online, as the valet service has their own way to pay and you may be charged twice for valet. However the hotel staff did immediately correct the charge when I called.