This business is Established — a decent presence with 1,682 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
1,682 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
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My family and I stayed here for a volleyball tournament the weekend of May 1-3. Our day started off pleasant as the front desk host was very nice and accommodating while checking us in. The rooms are older rooms and need A severe remodel. The next morning, we woke up and found bedbugs in our room. I notified the front desk and we were moved to a different room. Later that evening once we retired from the tournament only to find the shower not working in room 710. Then at 11:30 PM we were moved to room 314 finally able to settle down for the night. During this time, I was told that the manager would reach out and contact me in regards to the issues we were having in room 405 With bedbugs. No one ever reached out. I had to reach out to the hotel on Monday morning, only for the manager to state that there was no evidence of bed books found in our room. My family and I had already planned to pay for our stay at this hotel or any other hotel we would’ve stayed at this weekend. My issue is with the communication of the staff and manager that never reached out to discuss the issue.
The staff was really nice, attentive, and honest. They accommodated a double queen bedroom for us on Friday at 2 AM, which I really appreciated. When I called the next day asking if there was a gym, the front desk guy, David, was very honest — which I love, because I don’t like fake expectations. He said it is a fitness area, not a full gym. The breakfast was good, the typical hotel breakfast. The hotel is not brand new or fully remodeled, but the bedrooms, bathroom, and the whole property were very clean. And the price was inexpensive. So yes, I would recommend it if you’re just going to sleep. I went for work with my family and we were okay.
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You have to pay additional to use their parking garage. The surrounding area is currently undergoing construction. The indoor pool was over chlorinated and they did not keep clean towels in stock. The pool was also 4ft deep and very small. Highlights: The breakfast area was top-notch! Spacious and different seating styles were available to accommodate their guests. The breakfast area was clean!! They use their space so efficiently. Staff was available and attentive; constantly fretting over the food and there to help guests as needed. The food differed day to day (which we liked). The rooms were mediocre. They were small but had everything we needed (fridge, two sinks, microwave, desk, couch, two closets, a/c, iron and ironing board, blow dryer). Very quiet! 🙂 we slept well.
Charisma the front desk associate was very helpful and professional top tier customer service. The staff in the breakfast area and housekeeping very polite. Breakfast was a nice setup. Rooms need to be updated and pool area. Parking hmmm should be free but overall it was cool stay.
I recently started at the SpringHill Suites by Marriott Atlanta in Buckhead and it was such a great experience from start to finish. One of the first things I notice is service; it was impeccable. Every interaction felt intentional, warm, and genuinely welcoming. The staff was attentive without being overbearing, always ready to assist with anything I needed. The rooms were well-maintained, which made it easy to relax and feel comfortable after a long day out exploring Atlanta. Everything felt fresh and organized. A special shoutout to Keith at the front desk, he absolutely stood out! He was kind, personable, and incredibly informative. He took the time to walk me through Marriott perks and gave excellent recommendations on things to do around the Buckhead area, which really elevated my stay. It’s those personal touches that make a hotel experience memorable. Overall, I would highly recommend this hotel to anyone visiting Atlanta. Between the cleanliness, attentive staff, and standout service, it’s definitely a place I would return to.I recently started at the SpringHill Suites by Marriott Atlanta in Buckhead and it was such a great experience from start to finish.