This business is Trusted — customers consistently rate it 4.5★ across 7,759 reviews, indicating reliable, quality service.
Strong long-term review history with 7,759 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Came here for an industry exhibition. The group rate made it more competitive. The parking is not very clear. There are two entrances both show all the other brands. Drove By the first entrance because JW Marriott was not shown. Check in was pretty quick. Room was good. On then 9th floor corner. Wish had higher floor but the 9th was decent. There are two different elevator groups. One only goes to 22nd floor. The other starts at 23 and up. That’s the first one you run into after check in though. Overall a good hotel.
Meseret was very charming and helpful. She made me feel welcome made sure I had all I needed. Alex was a delight and the food was delicious. They made the trip extra special It is service like this that makes the JD Marriott an exceptional property.
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I’m a Titanium Member and JW Marriotts never disappoint when it comes to great service. But I have to say that Alex and Mes in the Executive Lounge are EXCEPTIONAL!! Friendly and knowledgeable, but also ELEGANT - they both just ooze class. My experience spending 30 mins in the lounge was just wonderful. Please appreciate them and take care of them, because they’re taking care of your guests in a big way. 👍🏼
⭐️⭐️⭐️⭐️⭐️ We stayed at the JW Marriott Indianapolis for our wedding night, and it was absolutely perfect from start to finish. The staff went above and beyond to make our stay special — we were greeted with such kindness and care, and every detail truly made us feel celebrated. Our Corner Executive Suite was stunning — spotless, spacious, and with an incredible view overlooking Lucas Oil Stadium and Victory Field right outside our windows. The shower was the star of the room, offering amazing water pressure and multiple shower heads for a truly luxurious experience. The sparkling wine and chocolates were the perfect touch to end our night as newlyweds. Everything about our stay exceeded our expectations, and we can’t thank the JW Marriott team enough for making our wedding night so memorable. Highly recommend this hotel to anyone looking for exceptional service, comfort, and a touch of luxury!
I stayed at the JW Marriott Indianapolis Downtown for a cheer event and was there for the entire weekend. The hotel was a great experience overall, but my favorite part of my stay was hands down the bar. It was sooooo busy every night, yet Eric, the bartender, made the experience feel personal and top-tier. His drinks were absolutely delicious — he created a special cucumber martini for me on the spot, and it was so good I came back the next day just to get another one. What really stood out was Eric’s service and attention to detail. He remembered it was my birthday, wished me well, and immediately knew exactly what I wanted without me even having to ask. Even with the bar packed, he still managed to check on everyone, keep the water flowing, and make sure every guest felt taken care of. He also introduced us to a few of his other signature mixes, and they were just as good. Eric is truly one of the best bartenders I’ve had — skilled, professional, friendly, and incredibly efficient under pressure. I will absolutely be back, and I’ll definitely be stopping by the bar to see Eric again.