JW Marriott Indianapolis

The JW Marriott Indianapolis has been my most disappointing stay as a Marriott Bonvoy member, especially considering how many Marriott properties I have stayed at over the years. One of the biggest disappointments is that the hotel does not have a pool, which is an amenity I typically expect from a property of this caliber. The hotel also seems to cater almost exclusively to conferences, so the lobby is consistently overcrowded and extremely busy. For business travelers, there are very few comfortable or quiet areas to work on a laptop outside of the guest rooms. Additionally, the temperature throughout the hotel is kept uncomfortably cold. The elevators often require long waits, and the daily parking fee is excessively expensive. While room service was good, the guest rooms themselves are smaller than expected for a JW Marriott. Unfortunately, my experience with the front desk staff was not particularly welcoming or friendly. On the other hand, the housekeeping staff and the employees who assisted with luggage were courteous, professional, and provided excellent service. The only aspect that truly stands out in a positive way is the hotel’s location. It is conveniently situated near many of Indianapolis’ main attractions, restaurants, and entertainment venues, making it easy to explore the city on foot. Overall, this property did not meet the level of comfort, amenities, or hospitality that I have come to expect from the JW Marriott brand.

Liza made our stay off to a wonderful start! She checked us in quickly and was incredibly friendly, helpful, and professional. She made the entire check-in process seamless, and we truly appreciated her warm welcome. The team in the lounge was equally outstanding. Mesert went above and beyond by arranging special desserts for us since we were going to miss the regular dessert service. That thoughtful gesture made us feel truly valued and was such a sweet surprise. Lizzie and Diamond were also wonderful—both were friendly, personable, and helped create a welcoming atmosphere throughout our visit. Thank you to Liza, Mesert, Lizzie, and Diamond for your exceptional hospitality. Your kindness and outstanding service made our stay even more memorable!