This business is Trusted — customers consistently rate it 4.3★ across 2,576 reviews, indicating reliable, quality service.
Well-established with 2,576 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
My wife and I stayed here to celebrate her birthday, and there was a lot to love about the property. The hotel itself is beautiful, especially the historic atrium, which looked incredible while it was set up for a wedding. Even from the fourth floor, we had a nice city view, and the rooms were comfortable and well-appointed. The staff also did a wonderful job placing flowers in our room, providing champagne flutes and ice, and leaving a birthday dessert, which made my wife feel very special. Unfortunately, our stay got off to a rough start when our room’s air conditioning wasn’t working. We had to move rooms while trying to get ready for dinner, and the replacement room was smaller than the one we had originally been assigned. Our interactions with the front desk during that process were disappointing and added unnecessary stress to what was supposed to be a relaxing birthday celebration. I later reached out to General Manager Todd Byrns, and that completely changed my impression of the experience. He personally responded, took the time to understand what happened, accepted responsibility, and worked to make things right. I truly appreciated his professionalism and willingness to listen. We understand unexpected issues can happen, but what stands out to me is how management responded afterward. Because of that, I wouldn’t hesitate to consider staying here again.
The hotel is stunning! We have stayed in the past, but never in the suites close to the atrium. We were well aware there were 2 weddings during our stay and knew it could get loud. HOLY MOLY was it deafening loud. I paid for a bigger room since we were staying with 2 small children and need the extra space, but totally regretted it in hindsight. The rooms were mildly clean at best. Found trash under the pullout mattress and the room itself was really dusty and the tub had some mold in the corners. Hotel staff was friendly and we ordered some drinks from the bar which were decently priced. For what it’s worth, if you’re down to party, this is a good hotel to listen to the wedding dj’s and bands, but if you’re coming with small children, stay away! Sound machines will not drown out the noise. Totally not up to my standards as a Hyatt location.
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
We recently stayed at Hyatt Regency Cleveland at The Arcade, and the first thing that stands out is how absolutely stunning the building is. The Arcade itself is an architectural masterpiece. From the elevator notes and historical information, we learned it was originally built in 1890, and it’s incredible to think about the level of craftsmanship that went into a structure like this over a century ago. The massive glass ceiling, the ironwork, and the overall design make it feel more like you’re staying inside a historic landmark than a typical hotel. Walking through the Arcade is honestly an experience by itself. You can’t help but stop and look around because the entire space is so impressive. Considering what it must have cost to construct something like that back then—what would likely be hundreds of millions today—it really puts into perspective how ambitious the project was at the time. Our room was very nice, clean, comfortable, and exactly what you would expect from a Hyatt property. We did run into a small issue during our stay, but the staff handled it quickly and professionally, which really made the difference. Sometimes things happen when you travel, but what matters most is how a hotel responds—and in this case they took care of it right away. Because of that, this will absolutely remain a five-star stay for us. The building itself is breathtaking, the location downtown is excellent, and the staff showed that they care about making things right for their guests. If you’re visiting Cleveland and want to stay somewhere with real history and incredible architecture, the Hyatt inside the Arcade is a truly memorable place.
A few things to note before you book: 1. There is no free hotel parking. The lots nearby will be roughly 20$ a night. Really my only criticism. (Seriously billion dollar hotel chain yet 0 parking). 2. If you stay in the "arcade" side, make sure there isn't a reddit venue as the noise can and will radiate into you room. 3. Make a free Hyatt account to get like $50 ! night off. AAA discounts too. Rooms were clean, check in was easy and efficient. Nice view of the arcade building. Bathroom was spotless, and not even a single bit of grime noticeable.
A hotel no longer deserving the Hyatt Regency Brand, if it ever did. The brand used to stand for high quality and there may still be some that do. This hotel is more a reminder of a roadside motel. While the bed was comfortable, everything else from the decor, the non existent lighting, a bathtub shower dangerous to get in an out of and the smallest bar of soap I’ve ever seen was what I will remember of this experience. Food quality at breakfast was OK but they tried to make up for lack of quality with quantity. I still believe the Hyatt brand evokes a level of quality above a Marriot or Hilton but well below a Four Seasons or Ritz Carlton. Unfortunately, this particular Hyatt does the brand more harm than good. To be honest, if the Ritz had not been sold out I would have booked there. That being said, I had a lot of other options in Cleveland and chose to rely on the Hyatt reputation. I wrote this review because I believe Hyatt is still a brand to be trusted but this particular property, no!