This business is Trusted — customers consistently rate it 4.4★ across 2,151 reviews, indicating reliable, quality service.
Well-established with 2,151 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Just stayed here while attending an event at the Andrew J Brady Music Center. I opted to take Lyft to the venue but my husband joined me later and he walked. This hotel is part of the Hilton family of hotels and I was so pleasantly surprised with the cleanliness, decor, and spacious rooms. Due to an injury a few days before traveling, I had used their chat feature to inquire about the availability of an accessible room. They upgraded me at no charge and even checked me in early. All of the staff were so professional, yet warm and welcoming. Even the complimentary breakfast was fresh and just right to get the day started. This will be my new go to place to stay in Cincinnati. Good value. Small parking charge ($10) Note: there are charging stations available for electric vehicles- unsure if there is any additional charge. Perfect for families - you can walk to the aquarium. Beautiful views! Luxury feelings with budget friendly prices.
This is a really nice hotel! The property is modern and updated. The city view rooms are great. Check in was quick, but we didn't get our free amenities at check in. I brought this to the attention of the staff the next day, and they apologized and fixed it immediately! They were very attentive to our needs. The room was clean and the bed was comfy. Roads in the area make it challenging to get to the hotel, but it is a short walk to Newport on the Levee. This is a great hotel for those going to the aquarium as you can just walk across the street. I did not notice a charge for parking, but they will give you a permit. Be sure to have your license plate when you check in. Overall, a really nice property and the city views are awesome!
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Absolutely an awesome place to stay! The rooms were great but what made it different was the employees! Heather at the front desk, Will on night security every one we encountered was great! We had children ranging from 1- 11 and every one made us feel like wild kids were a normal thing! Thank you for everything! We are planning on coming back!!
Our king bed room with a view of Cincinnati was a shockingly spacious room with a great layout to take advantage of taking full advantage of the views. The entire facility was clean and appeared to be recently renovated. The front desk staff was welcoming and made us laugh. A plus when most places have a rigid, personality-less robot at the desk.
We had a great time! Our reservation was a little complicated and Heather took excellent care of us. She had it all ready and sorted out (we were complicated not the hotel) also they have a Tesla charger and we were able to use it each day if our stay. This is super helpful especially when it’s so cold outside. The location is perfect for whatever you wanna do. You can walk all over. The rooms are comfortable and clean. The TV was easy to use and able to support Amazon prime and everything else we wanted. The breakfast wasn’t gourmet but it was free and fit into my strict diet needs. I am gluten and dairy free and was able to have fresh fruit oatmeal and some eggs. They also had cereal and pastries as well as make your own waffles. I would definitely choose this place over ANY in the area based solely on customer service as well as my car charger. All of the front desk staff was amazing. Thank you Heather!