This business is Established — a decent presence with 887 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
887 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
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My partner and I decided to stay at the Holiday Inn Express Toledo West on our trip home to West Virginia from Frankenmuth. The price gave me pause as it was cheap for a Saturday night, but we were pleasantly surprised. The front desk attendant was lovely. Very friendly but also quick and efficient. The room was spacious, clean and quiet. The bed was comfortable. I personally loooooved the chaise lounge by the window. I just wish we’d spent more than one night as I could easily see myself reading on the chaise lounge by the window. Hopefully on our next trip I can take advantage. The shower was amazing, with plenty of room. The hot water was plentiful, although the water pressure could’ve been a touch better. The hotel is easy to find and located near lots of restaurants. Checkout was fast and easy. If we had any complaints, it’s that the floor wasn’t vacuumed as well as it could’ve been. Otherwise it was perfect.
My family and I decided to spend Thanksgiving in Toledo with family. There were a few things I was disappointed with during my stay. I initially thought it was a good room until I went to the bathroom. The tub was filthy with brown stains all over it. I was also charged twice for the same room. I let the hotel know multiple times I was charged twice and the only response I received was “we didn’t charge you”. Very unprofessional establishment. The older lady at the front desk (bless her heart) has no idea what she’s doing so I can’t even be too upset with her giving she doesn’t know what she’s doing. However, you would think the manager would step in and fix the problem, but instead made it a longer dreadful process. I ended up having to file a dispute with my bank. I will NEVER stay at this hotel again. I would highly recommend one of the hotels next door.
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It is a nice clean hotel but some maintenance needed. I stayed in two rooms on the second floor both clean and well stocked. The outlets ment to plug in your phones by the bed were inconsistent all of the hard plugs worked though. If you stay which, I would still recommend for a clean comfy room and friendly staff. Take a longer phone charger and know the hard outlets work. The ice machine is also not on that floor. I did enjoy the breakfast plenty of options and it was pretty good for a hotel free breakfast!
The staff is not friendly, and they do not have waffles for breakfast. Also, they are NOT dog friendly. My dog is a support dog so I got a pass, but they still tried to give me a hard time. I recommend either the Hampton or Courtyard, which are both next door.
The rooms are clean and the hotel well maintained. This hotel has a nice workout facility. I have stay at a lot of IHG hotels and the shower head pressure and hot water is better than any hotel I have ever stayed at. The hotel is located next to plenty of restaurants.