This business is Trusted — customers consistently rate it 4.3★ across 10,108 reviews, indicating reliable, quality service.
Well-established with 10,108 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had an incredible experience here. Such an amazing hotel with lots to do in and around it. So cool to see all the artwork everywhere. The buffet breakfast at Media was delicious and fresh with made-to-order omelets. The Starbucks was a daily part of our routine. All the staff were super friendly and helpful. Honestly, can’t wait to come back again. Highly recommend this hotel!!
I stayed at the Hilton Dallas for three nights during a business trip and my experience was extremely positive from start to finish. The hotel is very beautiful, modern, and well maintained, with a high level of attention to detail. It offers many services that are especially convenient for business travelers, making the stay comfortable and well organized. The room was clean, spacious, and very comfortable. One aspect I particularly appreciated was how quiet it was — perfect for relaxing and getting quality rest after long workdays. Housekeeping was always efficient and professional. The overall atmosphere of the hotel is pleasant and professional, and the staff was courteous and helpful whenever needed. Overall, I was very satisfied with my stay. A high-quality hotel that fully meets expectations. Definitely approved and highly recommended for both business and leisure stays.
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I stayed here last year for a conference and had a perfectly fine experience, which is why I chose to return this year. Unfortunately, this stay was dramatically worse and completely unacceptable. Check-in was smooth, but as soon as I got to my room, there was a loud alarm blaring for the first 15 minutes I was inside. It sounded like it was coming from my room, but it was actually from the room next door, the soundproofing was that poor. I called the front desk, explained the issue, and gave my room number. Security was sent up, but instead of addressing the neighboring room, he knocked on my door asking about the noise. A frustrating start, but things only went downhill from there. Later that day, I returned to my room from the conference (which was being held in the hotel) to do some work, only to find that housekeeping had serviced the room and left my door wide open, with all of my valuables inside. I was genuinely shaken, anyone could have walked inside! I immediately went to the front desk, where I received a very basic, dismissive apology and was told to “check if anything was stolen and let them know so security could generate a report.” That was it. No escalation to a manager, no urgency, no reassurance about guest safety. Just a comment that they would tell the housekeeper not to do that again. To make matters worse, the housekeeper who left my door open was sent to my room to ask if everything was okay, at the exact same time the housekeeping manager called me to apologize - but despite knowing I was in my room as I had told the front desk I would be there when they called down and they said the housekeeping manager would be in touch, the manager never bothered to come up in person. The entire response felt unserious given how serious the situation was. As a final insult, I received Hilton’s automated text asking how my stay was going (1–5, 5 being the best). I replied “1.” No text back. No response. Nothing. Between the noise issues, the major security lapse, and the total lack of meaningful customer service, I will not be staying here again.. I attend this conference annually, and I will absolutely not be staying here again.
Great room. Counteroffer needs work. MEDIA was excellent! To be here for 2 weeks training the hotel is enormous. Plenty of things to see. Waterpark, nice outside grassy area to Plenty of art work to look at. Room was nice but definitely not quiet. Had a school academy doing something here for 3 days and the kids were out of control. In and out of rooms, slamming door, running up and down the halls. Where are the chaperone's. And kids wearing very short pj's type outfits. I feel they need to be better with advising what they expect from groups of underage kids. I feel also that they need to block off rooms better when you have multiple companies here. We had to get up at 5am-530am each work day so quiet is what you expect in a hotel of this caliber. Next to Counteroffer, please put a sign up that your collecting auto gratuity. I dont expect to pick up my own food to take back to my room and pay a tip. And then when you pay it ask for MORE gratuity...It's ridiculous 😒. If I had know that id went back to the sitdown restaurant MEDIA where I was given the service I expect....
I was actually underwhelmed at The Anatole. I stayed two nights. I requested a room change the second night, as the temperature in my first room would not go higher than 72 no matter how high I turned the thermostat. I stayed during the January snow/ice freeze. I wasn't freezing, but it seemed like there was a lock on the thermostat, prohibiting it from getting warmer. The second night I stayed (in a different room), the temperature in the room would not go higher than 74. When I bathed, the water temp never exceeded "warm" in either room. Additionally, I was disappointed in the toiletries offered for a "luxury" hotel. The atrium and tower areas were really cold both nights as I walked through from my tower room to the cafe in the atrium. I guess I just expected a bit more from a $300/night room. I gave service a lower rating because the only staff I encountered were at the cafe in the atrium. They were pleasant enough, but after staying at a different nearby hotel the third night of the snow/ice freeze, there was no comparison in the way the staff interacted with guests at The Anatole versus the very personal, more interactive feel at the other hotel chain. It was more clinical and transactional at The Anatole as compared with a very interactive, more personal interaction at another hotel, which made guests feel more like family than a transaction. When you have a choice of where to spend your money, if two facilities are similar with amenities, sometimes the difference comes down to how the staff makes you feel.