This business is Trusted — customers consistently rate it 4.4★ across 1,093 reviews, indicating reliable, quality service.
Well-established with 1,093 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
The hotel is awesome! The staff? Unfriendly with chip on the shoulder attitudes. Lackluster management of, and cleanup in the pool area. Pool opens at dawn. We went down at 8 AM, the pool was locked, and there were no towels. Once unlocked, the pool area was completely dirty from the night before. A girl came and swept, but left dirty towels from the previous day along with food wrappers and assorted trash on the ground and deck chairs. The Boardwalk is a great property. Our previous visits have always been pleasant with attentive staff and professional attitudes. Don’t let charlatans manage your top of the line business! Get good folks without the attitude baggage. Oh, almost forgot. There was a brief power outage. We returned to the hotel to find the emergency lights illuminated. Upon entering the lobby, three staff were at the desk loudly chatting with a guest. I asked one of the staff if the door keys still worked and was ignored. Asked again. Still ignored. Raised my voice to a near shout, and finally got the attention of staff. Why didn’t they greet us with the information we needed? Why completely blow off customers until they have to shout to be heard? We’re coming back because it’s a special place for us. Get the DEI hires a new occupation.
The hotel was great and a super fun location. We explored the boardwalk which is literally right below the hotel. They had live music and food all within a 5 minute walk or less. The music went late but you couldn’t hear it in the room when we went to bed. Everything was clean, parking was easy, and the staff was helpful and friendly.
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
Stayed here for one night, and you couldn't ask for a better location in Kemah! ON the boardwalk, with everything you could want, in short walking distance. Our room was perfect, and the kiddos loved how early in the morning they could jump into the pool and hot tub! parking garage with easy access into the hotel, and a parking pass provided to us, so we could come and go easily. We'd definitely stay here again!
The hotel entrance is on the second floor of the boardwalk. You will not find any signage telling you this. The hotel is also tucked away in a corner and is difficult to find in the dark never having been there before. The room Plaza King was good sized and had a good view of the boardwalk and the heat/AC worked as it should. The toilet was the shortest one I've ever seen. I honestly did not know they were made that small. I am 6'7", getting on and off of that tiny thing sucked. None of the employees we dealt with were happy, nor did they seem to want to be there. I guess the hotel location- the only hotel actually on the boardwalk- is supposed to be sufficient enough by itself. We were as happy to leave as we were to arrive.
The view is nice. It’s quiet if you come during the week. There aren’t many options for eating halal and they don’t allow food from outside vendors into the hotel. It’s nice but very overpriced. We came here to stay close to the boardwalk but a day trip is enough.