This business is Trusted — customers consistently rate it 4.5★ across 1,481 reviews, indicating reliable, quality service.
Strong long-term review history with 1,481 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I wanted to share some feedback from my recent stay. The location is fantastic and the westward facing view of the city was beautiful. The on site restaurant prices were also very reasonable and made the experience even better. I did have a minor snafu at valet where my key was misplaced for a short period of time. However, I would really like to compliment the young man working around 11:00 AM on March 1, 2026. He was clearly the only person retrieving vehicles and was managing a long line of guests at the same time. Despite the pressure, he remained professional, courteous, and calm while helping everyone. It is easy to complain when something goes wrong, but I think it is just as important to recognize good service. He represented your property very well and his work ethic stood out. Please make sure he is recognized for the job he did yesterday morning. cc
We had a great stay from start to finish! Everything was wonderful, but what really stood out was the service. The manager, Omarion, and his valet crew were absolutely amazing. They made everything run so smoothly and truly went above and beyond for us. Their professionalism, kindness, and attention to detail made our stay even better. We can’t wait to come back and would highly recommend this place
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Best customer service I’ve had at any hotel. The marketing manager let us take professional photos there and offered to comp us champagne. The restaurant staff wrote us a card to congratulate us on our wedding. And even before we told people it was our honeymoon most staff took the time to visit with us. The rooms have a fun theme and the restaurant food is delicious. Wagyu steak sandwich and Yucca fries were our favorite. Reasonable priced for the qualify of food. Live music every night adds a fun atmosphere. The refundable deposit is sizeable so be prepared for that plus there’s a resort fee. We wish they had microwaves. And we were surprised that the hotel didn’t have year round pool access. The pool is outside and not heated. We were most disappointed that there’s no hot tub to make up for the pool. It’s within walking distance of Broadway and a lot of downtown Nashville tourism. That means you can hear the hustle and bustle at night but it’s not too loud to sleep.
We stayed for one night and had a wonderful experience. Didn’t particularly like the fact that we either had to pay for the valet or pay to park across the street, but I guess that’s what you get in the heart of Nashville. The room was incredibly clean (I’m picky about that), smelled nice (picky about this too), and the staff was very kind. The experiences that I’ve read previously regarding rude staff must have been addressed, because we were greeted and treated with the utmost respect and kindness. We would definitely stay here again. Thank you for a wonderful experience.
Really enjoyed my stay here so far. Super quick walk to Broadway, and the staff is awesome. Check in was easy and they give you a welcome packet. They also text you during the stay to see if you need anything which was really cool. Room was clean and spacious. Would absolutely recommend staying here!