Lakewood Primary Care And Wellness

Alysa is just the smartest quickest and kindest PA that I have ever had and I am thrilled to have her help me. The Darling!!! girl on the Front Desk is really sweet too very thoughtful. Very kind. I think her name is Jazmin. New location is very nice too. It’s bigger and everybody spread out a little bit more so I think that’s gonna be very successful for the whole group -great place -highly recommend.

I initially began care at this practice after being told the provider was in-network with my insurance (it was also listed as in-network through my insurance portal). After 3–4 visits, I was suddenly informed that the provider was no longer in-network. I was told the office would “take care of it” and follow up, but I never received clarification and had to call back a week later to get answers. I was informed that while they would cover the most recent visit, I could no longer continue medical care at the practice due to insurance issues — yet I was still encouraged to proceed with cosmetic treatments (microneedling with PRP at $500 per session). There was no clear transition-of-care plan, no discussion about how I would continue receiving my prescriptions (including spironolactone), and no follow-up regarding lab results from hormone testing (four tubes of blood were drawn). I still have not received those results. Additionally, my experience with staff was disappointing. During my blood draw, the phlebotomist was not professional in her communication and repeatedly raised her voice at me regarding keeping my arm straight, despite my explaining that I am double-jointed. I have had many lab draws before and have never been spoken to in that manner. Even small interactions — including with the parking attendant — felt unnecessarily confrontational. Overall, I left feeling like a number rather than a patient. I was willing to invest in treatment, but patient care and communication matter. I ultimately decided to seek care elsewhere. I hope the practice improves its communication, follow-up, and patient experience moving forward.