Family Care Specialists Medical Group

I see Dr. Lee here and I'm grateful every day to have a physician who is knowledgeable and interested in the complex picture of my health. His willingness to listen and learn about my complex health challenges has made a really big difference in my day-to-day life. The encounter I've had so far with another doctor at the clinic also left me with a positive impression. The folks here are always happy to talk with me about the back-end mechanisms involved in my health care. They get my name right, and work with my access needs. This clinic does have some of the same kinds of issues that are prevalent in primary care, and the staff always have a big workload, so it helps to be organized as a patient and bring notes to your appointments. Over the summer, there was a period of difficulties when they changed their charting software, and the transition was handled imperfectly. The phone menu is also somewhat poorly engineered. Be prepared to try multiple methods to reach them if you need to communicate urgently. But aside from that, & overall compared to other places I've been seen, they are well run; more capable and less burned out than the average medical staff. They're reasonably well staffed, so each person working there is more able to be thoughtful and considerate and follow up on problems that arise. Even with the tech transition problems, I was still able to schedule appointments and get my necessary medications - which was extra hard mode because I was simultaneously dealing with my old pharmacy closing down.

As a rule, the front desk staff do not answer the phones. I have been able to get through only after 7+ attempts each time. My referrals always contain incorrect information, and when I ask for their help in navigating, they only shrug and say they don’t know. Appointments run at least an hour late. Truly a disappointment all around.