This business is Trusted — customers consistently rate it 4.7★ across 2,828 reviews, indicating reliable, quality service.
Strong long-term review history with 2,828 reviews and a 4.7★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I came into this place today and went to Z bar and had an extraordinary time‼️ The hospitality and service of Amber and Gabriel was absolutely outstanding! Gabriel took out the time to explain a dish that I had going above and beyond the call of duty. Thank you for employing people like Amber who literally is hospitality‼️ What an amazing addition to your hotel to have these two professionals working here‼️ I highly recommend this hotel for dining experience, weddings and events‼️
We had a decadent and relaxing weekend staycation here. Highly recommend the talented masseuses who performed our couples massage. It was fun to hang out poolside and on the outdoor deck to get some sun. Can’t say enough about our Saturday night dinner on the outdoor terrace. PiPet was our server. He greeted us warmly, answered our questions about the Peking Duck menu options, and suggested divine ending to our anniversary celebration….the raspberry enveloped cake cube. The cream filling was delicious and the cake itself had an interesting twist of, perhaps, lychee.
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Decided to enjoy a staycation at the Pen and it did not disappoint. Booked the hotel with Sapphire the Edit hotel collection. The whole stay was amazing and flawless (except for the problem with the TV that it keeps turning blank, technician came to fix it but the issue persist) All staff were warm, professional with attention to detail and go above & beyond to make my stay feel special. The SPA was very relaxing with great amenities. Dining at the lobby was very pleasant. Room service for breakfast was also perfect. In summary I had a great staycation, will definitely comeback to the Pen!
I booked 2 rooms for one night this past weekend so my former Northwestern residents and I could have meet up reunion in the city. We were checked in by Floyd, although checked in is not the right word. He was so welcoming and enthusiastic and professional. He went over our amenities and our complimentary upgrade we had received and told us about the complimentary car that could take us to dinner. He even took a picture of my gang, suitcases and all ,to commemorate our arrival of being together again after a few decades.He was so enthusiastic and took so much pride in his job and made us truly feel welcome. At checkout, he looked out for our group as well helping us to manage the credits we received as part of our booking package for breakfast etc. We also received a delicious fruit platter and truffles and cupcake for a birthday, so thank you Mari Razumich-Zec for also making us feel special. The hotel is magnificent, breakfast in The Lobby was delicious, and the room was amazing. Truly a special experience!
The Peninsula Chicago is one of those rare hotels that actually lives up to the reputation. Every detail feels intentional — from the cleanliness standards to the way the staff anticipates needs before you even ask. It has a very serious approach to hospitality, but never in a stiff or pretentious way. Everything simply runs smoothly and feels polished. What stands out most is that it delivers a true five-star experience while still occasionally offering surprisingly reasonable room rates if you book strategically. That combination is hard to find. It genuinely feels worth traveling for, even if the hotel itself becomes part of the destination. The service across the board is exceptional — valet, housekeeping, concierge, front desk — everyone contributes to the atmosphere. Special shoutout to Joy at the front desk, who was incredibly helpful and welcoming. She really sets the tone for the entire stay and reflects the level of care the hotel is known for. If you’re looking for a getaway that leaves you feeling refreshed, taken care of, and genuinely impressed, The Peninsula Chicago absolutely delivers.