Bone Dry Roofing

They showed up and had to shovel the snow off my roof to get started and the worked looked like they did not want to be there. Lots of mistakes made and clean up was rough. Even though multiple times I was told by both the salesman and the job foreman that the manager would be by to do a final inspection, he never set foot on my property. For the price I paid I should not have had to climb on my own roof multiple times to point out all the mistakes that were left. They did come back 4 times and eventually got all of the problems worked out which I am thankful for, but I shouldn't have had to argue with them to get a proper roof job done. I had them repair my chimney a few years ago and had seen good work and communication then so I thought I would get the same quality this time but it has changed for sure. Two of the times they showed up to do the repairs in the dark with nothing more than their phones as a flashlight. The hump off the back corner of my house is still there and I am told it will go down when it warms up, I can see that it is resting on the gutter so I doubt it but I will be patient and see. During the initial quotes the salesman told the the shingles on the front of my house are shot due to lack of ventilation and that would have to be addressed to get the warranty, he quoted to have my three box vents removed off the back of my house and replaced with 2 of their larger vents. But that is only on the back side of my house? nothing was changed on the front where he mentioned the problem took place. He also told me that the gutters in a few places had to come down and that they charge the same price to put old gutters back up as they do to install new gutters so that gutters where a part of my quote. When supplies got dropped of a day before they started I did not see anything for gutters, so I asked about the gutters and the manager responded with a different crew later on does the gutters. The next day after they had already started and most of the tear off was done I got a call from the salesman telling me he did not include the gutters and was then sending me another quote with the gutters included. Afterwards I pointed out that some of the gutters where not in the same spot and the manager argued with me saying they never came down and sent pictures that the salesman took during the quote, which were not of the same gutters that I had questioned them on. They came back and put the gutters back where they were to begin with, still not sure why the gutter in the back is sitting higher and now holds my shingles up off the roof and still confused why the salesman told me their whole gutter spiel if that was not part of my quote to begin with. All and all it looks like they have everything fixed now even though they took out my metal valleys and didn't replace them or mention they only do closed cut shingle valleys only but glad to have it finished.