This business is Established — a decent presence with 1,148 reviews and a 4.3★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,148 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Otis!! This is all about Otis! He welcomed us with a pleasant smile, he was informative and accommodating. We were excited, as we were celebrating a special occasion. He definitely matched our energy and made our experience GRAND!! The room itself was aestically quaint, but could use some upgrades on some of the furniture selections. Our room did not have a microwave or refrigerator, so that was disappointing. We were advised that they are available upon request and no longer standard. Overall a great choice for the occasion, and we were very pleased with our stay. We enjoyed breakfast at Hull and Oak, which was awesome. For late evening, the hotel bar was quiet but the experience, and food were a great addition to our wonderful evening. The Chocolate Martini's in the bar were simply amazing!! Last but not least, the Valet was very accommodating. Oh, did I mention Otis, at the front desk!! Yes, he has the personality to draw you in, and make you feel as if you're the only guest there!!
My husband and I stayed here for Valentine’s Day 2026 and we had such an amazing time! Friendly check-in at the front desk. Very fancy and clean! Our room was perfect! We loved the mirror doors opening around the tub. When you stay, you receive a $13 credit for the on-site restaurant, Hull & Oak. We enjoyed visiting the bar after our dinner out in Houston (this hotel is in an excellent location)! We had breakfast at Hull & Oak and used our credit. The food was great and the service was excellent! Josue, our server, took wonderful care of us. Only thing to BEWARE of is the valet parking fee - $75! Very expensive and unanticipated. However, Zaza at valet did take great care of us as well. Other than the expensive valet, it was a perfect stay! I’d love to visit again and go to the spa!
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
Otis at this location is truly AMAZING at supporting guests. The hotel itself allows pets which I didn't know prior to booking and the pool is not heated but these weren't big issues for me, just depends what you want! I went out to explore and the Houston Marquise just down the road has heated pools on the roof and is closer to a park but also much busier and frequently hosts conferences. The Laura is perfect if you want an upscale, quiet getaway in the heart of downtown!
The stay was not bad, but it was not the greatest. When paying for a city view. I would expect most of the city but what we got was a large mural wall and then some of the city. It was pretty disappointing. Especially when paying over $200 for a night. When arriving I noticed there was no fridge. Which is very surprising. I called the front office they asked if we would like to be delivered one which was nice. But when it was delivered I guess they thought the best spot was to put it right in the middle of the hall and in front of the door, and when we asked if that’s where it would be placed. They had an attitude and had to answer as in we were dumb to ask that. Not sure why you would take the fridge out of the hotel in general. Everything seems to be a bit outdated, the couch had stains all over and the shower heads seem a bit rough with ridiculous amount of sounds when turning the water on. We just tried to make the best of it. The bar was nice and the food was great and the front desk also very kind. I personally don’t see my self ever booking again here. I would definitely bring the fridges back seems like a very important part for guests staying there.
We had a fantastic stay at The Laura Hotel. We were upgraded to a Corner King room with an amazing view of the downtown sports center. The room was spacious, clean, and comfortable, with all the amenities we needed (iron, refrigerator, etc.). The location was perfect—close to all the restaurants we visited and convenient for exploring the city during our short trip. The staff was warm and welcoming, and they recognized our Marriott status, which made the stay feel even more special. On our last night, we stopped by the bar and enjoyed perfectly made Espresso Martinis to end the evening. Overall, this was an excellent experience, and we will definitely stay here again the next time we’re in Houston.