MasterWorks Automotive & Transmission

Do yourself a favor and do not come to this mechanic unless you want people who clearly don’t know how to fix vehicles ruin your car and make you pay for the damage that they caused. Here is my experience: I called this business regarding a rear brake job I knew I needed based on reports from two other mechanics. They said they could do it, but that they required me to have a brake “inspection” for $70 that would be applied to the job if I proceeded with the service. That was the first red flag since the website clearly states that they do free inspections. Second red flag was that I was required to drop the car off for essentially the entire day for them to just look at the brakes however they told me that they would be able to do them the same day after they did their inspection. On the paperwork when I dropped off the vehicle I requested it to be done by noon. Noon came around and I still had not heard from the company. I called them and they said that they were just finishing up with the inspection and someone would be in touch soon. Nobody called. I received a text with a link to an inspection stating I needed the brakes and two other expensive jobs. When I called and spoke to them I was told that even though the inspection said I needed this work I didn’t actually need it. That was the third red flag. Since my car was there, I allowed them to do the brakes. At 5 o’clock I still had not heard from them. I called to ask if the vehicle was done at which point they asked me if I needed the vehicle back that day. I asked why knowing that a brake job doesn’t take 4+ hours and they said that there was an “issue” that they wanted to review with someone tomorrow. I asked them what the issue was and instead of telling me, he said that he would have a service advisor call me in the morning…big big big red flag. I was so taken off guard I didn’t insist for them to explain what was going on. We called them back at which point they stated that the check engine light was now on. Knowing that the check engine light had never been on before I was extremely upset however, I didn’t know what choice I had since they clearly caused the issue. The following morning no one called me when they opened up. Eventually, I was able to get in touch with them at which point they stated that my “cheapest option” was to change the battery. They said they didn’t know what was wrong, but that this COULD clear the codes and that and if it did then they would just charge me for the battery and if it didn’t, we’d have to “go from there”. Obviously, I was very upset that the mechanic who caused an issue on my car didn’t seem to have any clue how to fix the problem that they caused and wanted me to pay for things to TRY to fix the problem that they caused. Feeling that I had no choice but to proceed since the car was now damaged I allowed them to change the battery which was only two years old with a 36 month warranty from another business. They said that this cleared the codes and that I had to pay for the new battery however they weren’t going to charge the $40 labor. Which isn’t a deal when I didn’t need a new battery until they drained it with their incompetence and when you can get one installed for free at AutoZone. What a disgrace of a business. Save yourself the trouble of going to these unethical people.