Houston Visitor Center

I booked a city tour and a NASA tour with this tour service and I have to say it was amazing! Everything was very organised and done on time. First I went into the cafe and checked in, then they gave me wristbands. I waited around until it was time to board the double decker bus which took us around the city and our tour guide, I believe his name was Ben, he was absolutely amazing. He made nice jokes, told us about the monuments, history and so much more which was very insightful. He was also very cheerful. 10/10. After the bus ride was over we were dropped at the same spot and after a 5-10 mins break we boarded the next bus to NASA space centre. They dropped us off around at 12 and picked us up at 4.20. Everything was pretty good, the staff were really nice and helpful. Would definitely recommend their services. I would suggest booking tickets online because it is cheaper compared to in person or their official site.

We felt scammed. We booked a tour in advance, came 15 minutes prior, and ready for our 10AM tour, only to be told the day of that tour was canceled. They waited until the morning of the tour to cancel it. Fine if it was a true emergency, due to weather or bus breaking, but no! They canceled last-minute because not enough people signed up. And they could have called, texted, or emailed us the night before so we could rearrange our plans, but they chose not to. I think they were hoping that more people would sign up over the night, and once nobody did, canceled the tour in the morning. We were left with an empty day and no time to rearrange plans because of this Center's terrible planning and no communication. Most tours already left in the morning, so we couldn't even book another tour. Would recommend NOT booking with them - who knows? They might cancel your tour the day-of, too. EDIT: never recieved the email the owner's reply is referring to until the morning of the tour. It wasn't 24 hours beforehand